Government Shutdown Assistance

If you are a government employee or a federal benefit recipient, give us a call at (210) 442-0199 to discuss loan options that are available to you during a government shutdown. To apply for unemployment benefits via the Texas Workforce Commission, click here. For food assistance and benefit services, click here to visit the San Antonio Food Bank.

Member Support Center

Digital Banking: 24/7 Account Access

Firstmark’s Digital Banking platform allows you to manage your account(s) in the event our branches and/or call center are unavailable.

Accounts IPhone

Inclement Weather

In the event of inclement weather, please monitor our social media channels for updates throughout the day. Access your account(s) through Digital Banking.

Technical Outage

Should we be experiencing technical difficulties, be sure to check our social media channels for updates throughout the day. Access your account(s) through Digital Banking.

Emergency Situation

For emergency situations, your safety is our number one priority, and we encourage you to seek help in the event of a crisis. Call (210) 442-0100 and report it immediately.

Government Shutdown

If you are a government employee or a federal benefit recipient, give us a call at (210) 442-0199 to discuss loan options that are available to you during a government shutdown.

Visit Us

We have 12 convenient locations in San Antonio, La Vernia, and New Braunfels, Texas.

Lobby/Drive-Thru Hours

Mon – Fri: 9:00 am – 5:30 pm
Sat: 9:00 am – 1:00 pm*
Sun: Closed

We have convenient locations spread across San Antonio, and in the surrounding areas of La Vernia, and New Braunfels, Texas.

*Select locations include Culebra, Huebner, Jefferson, La Vernia, Legacy, Mission, New Braunfels, and O’Connor.

Call Us

Local: (210) 442-0100
Toll-Free: (800) 683-1211

Mon – Fri: 8:00 am – 6:00 pm
Sat: 9:00 am – 4:00 pm

Loan Application Line

Local: (210) 442-0199

Mon – Fri: 8:00 am – 6:00 pm
Sat: 9:00 am – 4:00 pm

Identity Theft

Credit Reporting Companies

Equifax
(800) 525-6285
P.O. Box 740241
Atlanta, GA 30374-0241

Experian
(888) 397-3742
P.O. Box 9532
Allen, TX 75013

TransUnion
(800) 680-7289
Fraud Victim Assistance Division
P.O. Box 6790
Fullerton, CA 92834-6790

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