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Our story began over 90 years ago at Fox Tech High School, where ten teachers signed a charter to form San Antonio Teachers Credit Union.
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Please be cautious in response to unsolicited phone calls or text messages posing as Firstmark Credit Union. The security of your account(s) is of utmost importance to us.
For Calls | Hang up and reach out to your financial institution to verify the call.
For Texts | Don’t text back and reach out to your financial institution to verify the text.
If you need immediate assistance, please contact our call center at 210.442.0100, or send us a secure message via digital banking.
What is Spoofing
Caller ID “Spoofing” is one of the latest scams being used by fraudsters. Spoofing is a term used to refer to phone scams. Scammers will falsify the information that appears on a Caller ID to trick you. The number and name that appears could be from a legitimate business or government agency, so exercise caution when answering. Scammers will trick someone into giving away personal information. To learn more about spoofing, please watch this short video by the Federal Communications Commission.
Don’t Fall for Spoofing Scams
Remember, Firstmark Credit Union will never call members to ask for confidential information. We already have your account information. Here are some tips to keep in mind:
What is Smishing?
“Smishing” (SMS phishing) is a text messaging scam that continues to become more prevalent. Smishing is similar to email “phishing” scams and as a result, identity theft.
A smishing attack uses a text message to deceive an unsuspecting individual into providing valuable information, such as an account number, card number, CVV number, card expiration date, password/pin, Social Security number and other personally identifiable information. Once obtained, scammers use the information to generate, among other things, counterfeit ATM cards. Attackers may then generate a fictitious card and begin conducting fraudulent cash withdrawals, sometimes in as little as an hour.
How it Works
A smishing attack uses a text message to deceive an unsuspecting individual into providing valuable information, such as an account number, card number, CVV number, card expiration date, password/pin, Social Security number and other personally identifiable information. Once obtained, scammers use the information to generate, among other things, counterfeit ATM cards. Attackers may then generate a fictitious card and begin conducting fraudulent cash withdrawals, sometimes in as little as an hour.
If you suspect you have been a victim of smishing, please notify Member Care at 210.442.0100 or your nearest Financial Center.
Five (5) Tips to Protect Yourself from Identity Theft
The Smishing Alert was shared by the Texas Credit Union Department.
If you feel you have been a victim of identity theft, protect yourself by following the four steps below:
Protect Your Firstmark Credit Union VISA®
Register for a Verified by VISA®
Free Credit Report (annually):
annualcreditreport.com
Credit Reporting Companies
Equifax
(800) 525-6285
P.O. Box 740241
Atlanta, GA 30374-0241
Experian
(888) 397-3742
P.O. Box 9532
Allen, TX 75013
TransUnion
(800) 680-7289
Fraud Victim Assistance Division
P.O. Box 6790
Fullerton, CA 92834-6790
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