Username & Password Protection Best Practices

• Choose a username that is easy to remember
• Make it simple and avoid using too many symbols
• Choose a username that’s appropriate for the account (ex. social media, bank, telephone, etc.)
• Avoid using your full name, address, or phone number.
• Don’t use the same username and password combination

Need help generating a good username or password? To customize a strong username and/or password, visit BestRandoms and LastPass.

How To update your Login ID and/or Password

1. Log in to Digital Banking
2. Click on the profile icon in the upper right-hand side of Digital Banking
3. Click Security
4. From here, you can change both your Login ID and Password
5. If you’re unable to change your Login ID, please call (210) 442-0100 or +1 (800) 683-1211 for assistance.

Forgot Your Password?

1. Click Forgot Username/Password under the Digital Banking login
2. Follow the on-screen prompts

• Keep your passwords private – if someone is asking for your password, it’s a scam
• Use different passwords for different accounts.
• Use strong passwords – the longer the password, the better (recommended nine (9) characters long)
• Use a combination of upper and lowercase letters, numerals, and special characters (!@&%$#)
• Make passwords that are hard to guess but easy to remember:
  • Use sentences or phrases
  • Avoid single words or a word preceded by a single number (ex. Password1)
  • Avoid personal information that others know about you or that’s on your social media (ex. birthdays, children’s or pet’s names, car models, etc.)
  • Password manager tools can help you store passwords:
    • LastPass
    • KeePass
    • Keeper
    • Password Safe
    • Dashlane