Debit and Credit Card Alerts

member checking card alerts

Protect Your Debit and Credit Card with Firstmark Card Alerts

 

Secure Your Account(s) with Debit and Credit Card Alerts

Protecting your personal and financial information is our top priority. Our courtesy debit and credit card alerts help keep your personal information safe and may protect you from fraud.

When you enroll your card, you instantly begin receiving alerts notifying you when transactions are made to your account.

  • Receive alerts when international purchases are made
  • Receive alerts when a transaction is declined
  • Receive alerts when online or phone purchases are made without the physical card
  • Receive alerts when large transactions are made

For members who elect to receive alerts via a text message, standard text message and data rates apply. Please check with your mobile carrier to ensure that you own an SMS capable mobile handset that is registered on a carrier network and elected for a data plan that includes use of the mobile handset’s SMS capabilities.

Sign Up for Card Alerts
Register Your Debit Card Register Your Credit Card

Identity Theft Warning Signs*
By frequently monitoring your Online Banking account(s) and bank account and credit account statements, you can watch for warning signs of fraud and identity theft:

  • Credit or debit charges you don’t recognize
  • Bills for accounts that you did not open
  • IRS notices that say you filed multiple tax returns

*Federal Trade Commission

How to Report Identity Theft
If you suspect you have been a target of identity theft or fraud, please contact Firstmark Credit Union at 210.442.0100 or toll free at 800.449.7728.

Tips to Help Prevent Identity Theft
Following these easy steps may help protect you from identity theft:

  • Protect your Social Security number (SSN). Don’t carry your social security card in your wallet or purse. Only share it with people or an institution you trust.
  • Avoid public WiFi when using mobile devices for online banking or making purchases online.
  • Review your credit card and bank account statements daily.
  • Shred receipts, credit offers, account statements, and expired credit cards, to prevent “dumpster divers” from getting your personal information.
  • Store personal information in a safe place (Safe Deposit Box, Fire Resistant Safe or Vault)
  • Install firewalls and virus-detection software on your home computer.
  • Create passwords that are complex and difficult to guess. Avoid using the same password for all your accounts and change them frequently.
  • Sign up for security alerts on your credit or debit card [BUTTON] (link to FMCU fraud alerts sign up)

FAQs

How much does it cost to use this service?

If you elect to receive e-mail consumer-selected alerts, there is no cost to you.  If you elect to receive SMS consumer-selected alerts, alerts will be sent to your mobile phone via text message and standard text message and data rates assessed by your mobile carrier may apply. Please check with your mobile carrier to ensure that you own an SMS capable mobile handset that is registered on a carrier network and elected for a data plan that includes use of the mobile handset’s SMS capabilities.

What if I do not have text messaging on my mobile phone?

Text messaging capabilities on your mobile phone is required to receive SMS consumer-selected alerts.  If your mobile phone is able to send and receive text messages, but you do not subscribe to this service, you will need to contact your mobile phone provider to add a text messaging feature to your phone plan.

How do I register for alerts?

  1. Click 'Register or Return'
  2. Enter the requested information
  3. Select any alerts you would like to receive
  4. Click submit

What carriers currently participate in this service? 

T-Mobile, Verizon Wireless, AT&T, Sprint, Interop - Appalachian Wireless, US Cellular Corp®, Cincinnati Bell, Boost Mobile, Cricket Communications, Virgin Mobile USA, ALLTEL Communications Inc.

How long should it take to receive an alert?

Typically, responses arrive within one minute for credit cards and up to 10 minutes for debit cards, but timing may vary.  You may experience delays or failures in delivery of an alert because of any of the following circumstances: (1) merchant delay in processing a transaction; (2) delays and/or failures attributable to network operators and telecommunications providers; (3) if your mobile device is off or out of operating range of a carrier with an appropriate signal for SMS and/or data services; (4) a variety of other wireless service and coverage conditions; (5) active or passive filtering of e-mail messages; and (6) insufficient space in the email account that is to receive email messages.

I enrolled in the service on-line and never received a text message to complete my registration?

Your mobile phone may be blocked from receiving third-party text messages. Check with your carrier and ask them to remove the block from your phone.

If I am traveling outside of the U.S., can I receive text message alerts?

No. Messages can only be sent via U.S. carriers and will only be receivable in the U.S. If you live or travel outside of the U.S., you will need to specify an email address to begin receiving alerts to that email address.

Can I add multiple phone numbers?

Yes. If you are an authorized user, you can enroll as many mobile numbers and email addresses for an account as you wish. You may create a unique 10 character alphanumeric registration nickname per registration to assist you in identifying the card for which the alert is triggered.

What if my card is lost or stolen?

In most cases, your existing alert settings will be transferred to your new card number.  Please review your settings online to ensure you continue receiving text messages or emails about potential fraudulent activity.

Why do I receive multiple messages with Pg1/2, Pg2/2?

Text messages are unique in that they can only hold 160 characters.  Some commands require multiple messages to return all of the necessary information.

Is this service safe and secure?

Yes. Our first priority is to protect your personal information. If you ever receive a text message asking for your member number, account numbers or other personal information, please do not respond.

If my mobile phone number changes, what do I need to do?

In order to receive alerts to your new number, you will need to re-register your new mobile number by changing your phone number within your saved registration.

How do I unsubscribe?

Send a text that says STOP to Credit Alerts = 57526;  Debit Alerts = 26499.  You will receive an opt-out confirmation.
You can also unsubscribe to this service by deactivating your registration on this site.

Can I register for different alerts on my mobile numbers versus my email addresses?

Yes, you will need to create 2 distinct registrations one for each destination.

How do I confirm alerts I've registered to my mobile numbers and email addresses?

Click 'Register or Return'. Enter the requested information. Review the alerts selected. If changes, proceed with what you'd like to change. Click 'Submit'. If no changes, Click 'Home' or exit browser.

Setup

To register your card(s), you will need to click on the link below and follow the screen prompts to complete your card registration.

Register Your Debit CardRegister Your Credit Card

  1. Enter you card number

  2. Accept the Terms and Conditions

  3. Enter the Security Questions

  4. Enter a card nickname and choose your default alert destination. Once you complete the registration you can go back in and add more destinations.

  5. To add another alert destination, click "Manage Destinations" in the Destinations section


  6. Make sure to complete your registration if using SMS (Text) alerts by replying "Yes" to the "Card Alert" text message. If you do not, you will get a yellow warning triangle. If you have replied "Yes" and still see the yellow warning triangle, try logging out and then logging back in.


  7. Now you need to set up the types of alerts you would like to receive. Click the "Add New Alert" link to select your alert(s). You can only select one alert at a time. You will get an alert each time you activate or deactivate an alert type. We recommend setting up each alert as a safety precaution.


  8. All alerts are standard alerts in that you get an alert when that type of transaction occurs. The "Transaction Greater Than" alert requires a dollar amount greater than $1 to be entered into the input box for that alert to be activated.

  9. Your card has now successfully been setup to receive alerts.
  10. To modify your card settings, you will need to click on the "Register/Manage" button and enter your card information again.
  11. You will then be presented a screen where you choose the card you nicknamed in step 4 to modify.