To keep your information safe and secure in online environments, we recommend you use unique Online Banking Login ID/username and strong passwords.

Here are some tips and best practices to better protect you from fraud and identity theft. As a reminder, make it a habit to update usernames and passwords for all your accounts at least once every two-three months.

What Makes a Good Login ID (Username)?
  • Choose a username that is easy to remember
  • Make it simple. Avoid using too many symbols.
  • Choose a username that’s appropriate for the account (ex. social media, bank, telephone)
  • Avoid using your full name, address or phone number.
  • Don’t use the same username and password combination.

Need help generating a good username or password? To customize a strong username and/or password, visit BestRandoms and LastPass.

How To update your Login ID and/or Password

  1. Log in to Online Banking
  2. Click on the profile icon in the upper right-hand side of online banking
  3. Click Security
  4. From here, you can change both your Login ID and Password
  5. If you’re unable to change your Login ID, please call our Member Care Center at 210.442.0100 or 800.683.1211 for assistance.

Forgot Your Password?

  1. Click Forgot Username/Password under the online banking login
  2. Follow the on screen prompts

What Makes a Good Password?
  • Keep your passwords private. If someone is asking for your password, it’s a scam. Hang up or click Delete.
  • Use different passwords for different accounts.
  • Use strong passwords. The longer the password the better. It's recommended to be 9 characters long.
  • Use a combination of upper and lowercase letters, numerals and special characters (!@&%$#).
  • Make passwords that are hard to guess but easy to remember.
    • Use sentences or phrases
    • Avoid single words or a word preceded by a single number (e.g. Password1).
    • Avoid personal information that others know about you or that’s on your social media (e.g. birthdays, children’s or pet’s names, car models, etc.)
    • Password manager tools can help you store passwords.