Online Statements FAQs
1. What are Online Statements?
You can view your statement online through our website 24/7 using a secure login. This is a safe and secure way of accessing your account statement information and is available on the third business day of the month.
- Free Service to members
- View your past 18 statements
- Have an email alert sent when your statement is ready
2. How do I sign up for Online Statements?
Inside Online Banking, go to Documents and Statements in the navigation menu. Inside the app, click on the Menu Icon, click on More, click on Documents and Statements. You will be provided the terms and conditions and must accept in order to receive online statements.
3. How do I view my Online Statements?
Inside Online Banking, go to Documents and Statements in the navigation menu. Inside the app, click on the Menu Icon, click on More, click on Documents and Statements. You will be directed to your Online Statements.
4. Am I automatically signed up for Online Bill Pay when I sign-up for Online Statements?
No. You must register for Online Bill Pay.
5. Will I continue to receive paper statements after I sign-up for Online Statements?
No. Once you sign up for Online Statements, you will no longer receive paper statements. You may discontinue Online Statements at any time. If you discontinue online statements, paper statements will resume the following month, and a monthly paper statement fee will be assessed to your account.
6. If I decide to stop receiving Online Statements and want them to come through the mail again, will I have to pay for them?
Yes. After you discontinue Online Statements, we will automatically begin sending you paper statements for the following month, and we will begin applying the paper statement fee to your account.
7. What if I need to enter a new email address?
Mobile App
- Log into Online Banking
- Click on Menu
- Click on the Person icon in the upper left-hand side of the screen
- Update Personal Details
- Click on Save Changes
Desktop
- Log into Online Banking
- Click on the Person icon in the upper right-hand side of the screen
- Click on Profiles
- Update Personal Details
- Click on Save Changes
8. If I decide to stop receiving Online Statements, will I still be able to view my Online Statement history online?
No. You will need to sign back up and opt out of paper statements. Once back on, your statement history for up to 18 months will be available.
9. How many months of Online Statements are kept in Firstmark Credit Union’s Online Statement system?
Once you have been registered for Online Statements for 18 months, you will have accumulated 18 monthly Online Statements in our system. You may view them at any time. We recommend that you save them to your computer, a disk/cd, or print them out and keep them so that you will have a history of statements from as far back as you would like
10. I’m a new member. How soon can I sign up for Online Statements?
You can enroll for Online Statements the same day of opening your account(s).
11. What if I sign up and don’t receive an Online Statement?
You will not receive your statements via email, just a notice letting you know your statement is available online. You must log into online banking to view you statements.
12. If I sign-up for Online Statements in the middle or end of the month, will I receive an Online Statement for the month when I sign up?
Yes, unless the day you sign-up is on the 30th or 31st and those days fall late on a Friday afternoon or on a weekend.
13. Why are Online Statements sent in PDF format?
Due to the many different possible monitor settings, Adobe Acrobat Reader PDF format ensures that each member will be able to view their statement in a consistent manner. In order to ensure that the data lines up properly in columns under the appropriate headings, we use PDF as the delivery vehicle. HTML format would not provide the same level of consistency.
14. What days are included in the Online Statement cycle?
Online Statements will show monthly account activity through the last week day of each month.
Reach Out
Let’s Get Started
- Login or Enroll into Online Banking
- In the App, click “More” in the menu bar
- On desktop, click the three dots in the upper right hand corner
- Click “Skip-A-Pay” to start your skip
Log into Online Banking
Need to Enroll in Online Banking
To make this process as quick as possible, please have the following ready:
- Social Security Number
- Member Number
- Choose a Username
- Have a Strong Password
Not signed up for online banking?
No problem, click here.
Let’s Get Started
Log into Online Banking
Need to Enroll in Online Banking
To make this process as quick as possible, please have the following ready:
- Social Security Number
- Member Number
- Choose a Username
- Have a Strong Password
Let’s Get Started
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiaries:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Requested Loan Amount
Choose one of the following:
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Initial Deposit Amount (ACH or Credit Card)
Choose one of the following:
Let’s Get Started
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Initial Deposit Amount (ACH or Credit Card)
Choose one of the following:
Let’s Get Started
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Requested Loan Amount
Choose one of the following:
Let’s Get Started
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Requested Loan Amount
Choose one of the following:
Let’s Get Started
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Requested Loan Amount
Choose one of the following:
Let’s Get Started
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Credit Limit
Choose one of the following:
Let’s Get Started
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Requested Loan Amount
- Estimated Property Value
- Estimated Property Tax and Insurance Amount
- Existing Mortgage Information
Choose one of the following:
Let’s Get Started
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Requested Loan Amount
- Estimated Property Value
- Estimated Property Tax and Insurance Amount
- Existing Mortgage Information
Choose one of the following: