SmartCall
24-Hour Automated Telephone Teller & Rate Line
Now keeping track of your finances is easier than ever. Just dial SmartCall, Firstmark Credit Union's 24-hour automated telephone teller and rate line, to check your account balance, find out what checks have cleared, transfer funds from one account to another, make an advance on your line of credit loan and more. It's available 24 hours a day from any touch tone telephone. To sign up, fill out the short application below.
Download Application
How to Use The SmartCall Transaction Codes
- A touch-tone telephone must be used
- Dial (210) 366-2255 or Toll Free (888) 683-1211
- SmartCall will then present MENUS of information and transactions available. Enter the service desired
- Be sure to enter dollars and cents when requesting a transaction. For example, to transfer $5.00, enter 500, or for $500, enter 50000.
| Greeting Menu | |
|---|---|
| Activate a Card or Report a Lost or Stolen Card | 1 |
| Account Information (Enter Member Number Followed by the # Key, Enter Password and Secondary Password) | 2 |
| Open an Account or Apply for a Loan | 3 |
| Current Rates | 4 |
| Spanish | 5 |
| Main Menu | |
|---|---|
| Transactions | 1 |
| Inquiries | 2 |
| Change Personal Identification | 3 |
| Different Member Number | 4 |
| Transaction Menu | |
|---|---|
| Transfer Funds | 1 |
| Disburse Funds by Check | 2 |
| Inquiry Menu | |
|---|---|
| Balances on all Accounts | 1 |
| Specific Account Inquiry | 2 |
| Balances | |
|---|---|
| Will Read Balances on all Accounts |
| Account Information | |
|---|---|
| Checking | 1 |
| Savings | 2 |
| Loan | 3 |
| Other | 5 |
| Checking Inquiry | |
|---|---|
| Recent Transactions | 1 |
| Specific Transactions | 2 |
| Dividends | 3 |
| Balance | 4 |
| Share Inquiry | |
|---|---|
| Recent Transaction | 1 |
| Specific Transactions | 2 |
| Balance | 3 |
| Loan | |
|---|---|
| Recent Transaction | 1 |
| Last Payment Date or Amount | 2 |
| Next Payment Date or Amount | 3 |
| Payoff Amount | 4 |
| Balance or Available Credit | 5 |
| Specific Transactions | |
|---|---|
| Withdrawals | 1 |
| Deposits | 2 |
| ATM | 3 |
| Pre-Authorized Debits | 4 |
| Specific Check Number or Amount | 5 |
Reach Out
Let’s Get Started
- Login or Enroll into Online Banking
- In the App, click “More” in the menu bar
- On desktop, click the three dots in the upper right hand corner
- Click “Skip-A-Pay” to start your skip
Log into Online Banking
Need to Enroll in Online Banking
To make this process as quick as possible, please have the following ready:
- Social Security Number
- Member Number
- Choose a Username
- Have a Strong Password
Not signed up for online banking?
No problem, click here.
Let’s Get Started
Log into Online Banking
Need to Enroll in Online Banking
To make this process as quick as possible, please have the following ready:
- Social Security Number
- Member Number
- Choose a Username
- Have a Strong Password
Let’s Get Started
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiaries:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Requested Loan Amount
Choose one of the following:
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Initial Deposit Amount (ACH or Credit Card)
Choose one of the following:
Let’s Get Started
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Initial Deposit Amount (ACH or Credit Card)
Choose one of the following:
Let’s Get Started
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Requested Loan Amount
Choose one of the following:
Let’s Get Started
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Requested Loan Amount
Choose one of the following:
Let’s Get Started
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Requested Loan Amount
Choose one of the following:
Let’s Get Started
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Credit Limit
Choose one of the following:
Let’s Get Started
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Requested Loan Amount
- Estimated Property Value
- Estimated Property Tax and Insurance Amount
- Existing Mortgage Information
Choose one of the following:
Let’s Get Started
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
- Social Security Number
- Date of Birth
- Current Address
- Phone Number
- Email Address
- Valid ID
- Requested Loan Amount
- Estimated Property Value
- Estimated Property Tax and Insurance Amount
- Existing Mortgage Information
Choose one of the following: