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Our story began over 90 years ago at Fox Tech High School, where ten teachers signed a charter to form San Antonio Teachers Credit Union.
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Protecting your personal and financial information is our top priority. Our courtesy debit and credit card alerts help keep your personal information safe and may protect you from fraud. Log in to digital banking to sign up for card alerts.
When you register your card, you have the option to turn on alerts notifying you when transactions are made to your account.
When setting up alerts using your mobile device, you may choose to receive alerts via text message. For members who elect to receive alerts via a text message, standard text message and data rates apply. Please check with your mobile carrier to ensure that you own an SMS capable mobile handset that is registered on a carrier network and elected for a data plan that includes use of the mobile handset’s SMS capabilities.
Identity Theft Warning Signs*
By frequently monitoring your Digital Banking account(s) and bank account and credit account statements, you can watch for warning signs of fraud and identity theft:
*Federal Trade Commission
How to Report Identity Theft
If you suspect you have been a target of identity theft or fraud, please contact Firstmark Credit Union at 210.442.0100 or toll free at 866.820.0995 for debit cards and 866.820.3034 for credit cards.
Tips to Help Prevent Identity Theft
Following these easy steps may help protect you from identity theft:
You may register for card controls in two areas, within alerts or following the step below.
All card alerts and notifications will be delivered to the mobile phone number we have on file for you. If the phone number is unavailable, card alerts will be sent to your email address. If you use the Firstmark Mobile App, you may enable push notifications to receive alerts.
Typically, responses arrive within one minute for credit cards and up to 10 minutes for debit cards, but timing may vary. You may experience delays or failures in delivery of an alert because of any of the following circumstances: (1) merchant processing and/or delay of a transaction; (2) delays and/or failures attributable to network operators and telecommunications providers; (3) if your mobile device is off or out of operating range of a carrier with an appropriate signal for SMS and/or data services; (4) a variety of other wireless service and coverage conditions; (5) active or passive filtering of e-mail messages; and (6) insufficient space in the email account that is to receive email messages.
No, multiple phone users are not available at this time.
With Card Controls, you may lock your card if lost or stolen.
If the card is later found, you may unlock the card by toggling "Card is Locked" to "Card is Unlocked."
Yes. Our first priority is to protect your personal information. If you ever receive a text message asking for your member number, account numbers or other personal information, please do not respond.
Log in or visit a financial center to update your contact information. The new number will automatically update for alerts.
Log in to digital banking to make any edits to current alerts and card controls.
To view Alerts and Card Controls, please log into digital banking and visit Alerts in the Menu and Card Controls located under the Share account.
Log into Online Banking
Need to Enroll in Online Banking
To make this process as quick as possible, please have the following ready:
Not signed up for online banking?
No problem, click here.
Log into Online Banking
Need to Enroll in Online Banking
To make this process as quick as possible, please have the following ready:
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiaries:
Choose one of the following:
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
Choose one of the following:
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
Choose one of the following:
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
Choose one of the following:
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
Choose one of the following:
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
Choose one of the following:
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
Choose one of the following:
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
Choose one of the following:
Needed Items
To make this process as quick as possible, please have the following ready for yourself and any joint account holders on the account, including beneficiary’s:
Choose one of the following:
To get the best experience with our new website and to ensure your information is safe, we recommend you update your current browser. Newer browsers offer better protection against viruses, scams and other threats. This is especially important for members using Internet Explorer. Moving forward, Internet Explorer will no longer be supported. Experts advise users to move to a more modern and safer browser like Edge, Chrome, Firefox or Safari,