Secure Your Account(s) with Card Alerts and Controls

Protecting your personal and financial information is our top priority. Our courtesy debit and credit card alerts help keep your personal information safe and may protect you from fraud. Log in to digital banking to sign up for card alerts.

When you register your card, you have the option to turn on alerts notifying you when transactions are made to your account.

  • Receive alerts when international purchases are made
  • Receive alerts when online or phone purchases are made without the physical card
  • Receive alerts when the spending limit is exceeded

When setting up alerts using your mobile device, you may choose to receive alerts via text message. For members who elect to receive alerts via a text message, standard text message and data rates apply. Please check with your mobile carrier to ensure that you own an SMS capable mobile handset that is registered on a carrier network and elected for a data plan that includes use of the mobile handset’s SMS capabilities.

Identity Theft Warning Signs*
By frequently monitoring your Digital Banking account(s) and bank account and credit account statements, you can watch for warning signs of fraud and identity theft:

  • Credit or debit charges you don’t recognize
  • Bills for accounts that you did not open
  • IRS notices that say you filed multiple tax returns

*Federal Trade Commission

How to Report Identity Theft
If you suspect you have been a target of identity theft or fraud, please contact Firstmark Credit Union at 210.442.0100 or toll free at 866.820.0995 for debit cards and 866.820.3034 for credit cards.

Tips to Help Prevent Identity Theft
Following these easy steps may help protect you from identity theft:

  • Protect your Social Security number (SSN). Don’t carry your social security card in your wallet or purse. Only share it with people or an institution you trust.
  • Avoid public WiFi when using mobile devices for digital banking or making purchases online.
  • Review your credit card and bank account statements daily.
  • Shred receipts, credit offers, account statements, and expired credit cards, to prevent “dumpster divers” from getting your personal information.
  • Store personal information in a safe place (Safe Deposit Box, Fire Resistant Safe or Vault)
  • Install firewalls and virus-detection software on your home computer.
  • Create passwords that are complex and difficult to guess. Avoid using the same password for all your accounts and change them frequently.

What is the difference between Card Alerts and Card Controls?

  • Card alerts will alert the member of a transaction type/amount if enabled. Alerts do not stop a transaction from being processed.
  • Card Controls will block transaction types and amounts if enabled. 

How do I register for alerts?

  1. Log in to Digital Banking
  2. Select Menu
  3. Click Alerts
  4. Select Subscription Alerts
  5. Select Cards
  6. Register for advanced card controls
  7. With a successful registration, alerts will appear. Enable "Individual Alerts"

How do I register for Card Controls?

You may register for card controls in two areas, within alerts or following the step below. 

  1. Select Share attached to the card.
  2. Click Card Controls
  3. Register
  4. Enable Individual card controls

How do I receive card alerts?

All card alerts and notifications will be delivered to the mobile phone number we have on file for you. If the phone number is unavailable, card alerts will be sent to your email address. If you use the Firstmark Mobile App, you may enable push notifications to receive alerts. 

How long should it take to receive an alert?

Typically, responses arrive within one minute for credit cards and up to 10 minutes for debit cards, but timing may vary.  You may experience delays or failures in delivery of an alert because of any of the following circumstances: (1) merchant processing and/or delay of a transaction; (2) delays and/or failures attributable to network operators and telecommunications providers; (3) if your mobile device is off or out of operating range of a carrier with an appropriate signal for SMS and/or data services; (4) a variety of other wireless service and coverage conditions; (5) active or passive filtering of e-mail messages; and (6) insufficient space in the email account that is to receive email messages.

Can I add multiple phone numbers?

No, multiple phone users are not available at this time. 

What if my card is lost or stolen?

With Card Controls, you may lock your card if lost or stolen. 

  1. Select Share attached to the card.
  2. Click on Card Controls.
  3. Toggle "Card is Unlocked" OFF
  4. Card will now read "Card is Locked"

If the card is later found, you may unlock the card by toggling "Card is Locked" to "Card is Unlocked."

Is this service safe and secure?

Yes. Our first priority is to protect your personal information. If you ever receive a text message asking for your member number, account numbers or other personal information, please do not respond.

If my mobile phone number changes, what do I need to do?

Log in or visit a financial center to update your contact information. The new number will automatically update for alerts.

How do I edit or disable alerts and controls?

Log in to digital banking to make any edits to current alerts and card controls. 

How do I confirm alerts I've registered for?

To view Alerts and Card Controls, please log into digital banking and visit Alerts in the Menu and Card Controls located under the Share account.