What is the difference between Card Alerts and Card Controls?
- Card alerts will alert the member of a transaction type/amount if enabled. Alerts do not stop a transaction from being processed.
- Card Controls will block transaction types and amounts if enabled.
How do I register for alerts?
- Log in to Digital Banking
- Select Menu
- Click Alerts
- Select Subscription Alerts
- Select Cards
- Register for advanced card controls
- With a successful registration, alerts will appear. Enable "Individual Alerts"
How do I register for Card Controls?
You may register for card controls in two areas, within alerts or following the step below.
- Select Share attached to the card.
- Click Card Controls
- Register
- Enable Individual card controls
How do I receive card alerts?
All card alerts and notifications will be delivered to the mobile phone number we have on file for you. If the phone number is unavailable, card alerts will be sent to your email address. If you use the Firstmark Mobile App, you may enable push notifications to receive alerts.
How long should it take to receive an alert?
Typically, responses arrive within one minute for credit cards and up to 10 minutes for debit cards, but timing may vary. You may experience delays or failures in delivery of an alert because of any of the following circumstances: (1) merchant processing and/or delay of a transaction; (2) delays and/or failures attributable to network operators and telecommunications providers; (3) if your mobile device is off or out of operating range of a carrier with an appropriate signal for SMS and/or data services; (4) a variety of other wireless service and coverage conditions; (5) active or passive filtering of e-mail messages; and (6) insufficient space in the email account that is to receive email messages.
Can I add multiple phone numbers?
No, multiple phone users are not available at this time.
What if my card is lost or stolen?
With Card Controls, you may lock your card if lost or stolen.
- Select Share attached to the card.
- Click on Card Controls.
- Toggle "Card is Unlocked" OFF
- Card will now read "Card is Locked"
If the card is later found, you may unlock the card by toggling "Card is Locked" to "Card is Unlocked."
Is this service safe and secure?
Yes. Our first priority is to protect your personal information. If you ever receive a text message asking for your member number, account numbers or other personal information, please do not respond.
If my mobile phone number changes, what do I need to do?
Log in or visit a financial center to update your contact information. The new number will automatically update for alerts.
How do I edit or disable alerts and controls?
Log in to digital banking to make any edits to current alerts and card controls.
How do I confirm alerts I've registered for?
To view Alerts and Card Controls, please log into digital banking and visit Alerts in the Menu and Card Controls located under the Share account.