We are writing with important information regarding upcoming changes to your deposit accounts. This letter includes several key dates as well as an explanation of how your Southside Credit Union (Southside) accounts will convert to Firstmark Credit Union (Firstmark) products.
With very few exceptions, these changes will be made automatically for your convenience. Through it all, we want to assure you that your accounts are safe and secure; not only are they federally insured by the National Credit Union Association (NCUA) up to $250,000, but also we will take the utmost care in protecting your privacy and communicating with you every step of the way.
Please take a look at the information in this packet: Membership Guide, Truth-in-Savings Disclosure(s), and Privacy Promise. Once you have had a chance to review the details, we are confident you will be pleased with the new features, added benefits, and increased convenience you will have when the conversion is complete.
We are here to help!
One thing that will never change is our commitment to serving all of our members. Firstmark Credit Union is a not-for-profit, full-service financial institution; central to our mission is meeting the financial needs of our members and providing excellence in personalized service.
In the meantime, up-to-date information can be found on our website at firstmarkcu.org/scu. If you have any questions, please do not hesitate to visit any of our 13 branch locations, or call the Member Contact Center at (210) 442-0100 / long-distance at (800) 683-1211.
Because we understand you may have questions during the weekend the account conversion takes place, we have made special arrangements for representatives to be available in the Member Contact Center at (210) 442-0100 / long-distance at (800) 683-1211 from 8:00 a.m. to 1:00 p.m. on Sunday, December 1, 2013.
Other Major Changes
Checks and Online Banking
Statements, Rates and Terms
|Southside Credit Union||Firstmark Credit Union|
Thrifty Checking, Standard Checking,
|FREE Cash Back Checking
|Money Maker Plus Checking
Money Market Checking
|Money Market Checking|
|Share Savings||Regular Share Savings|
|Savings is Fun (Youth Savings)||Kid$Club Savings (Ages 0 – 12)
Axess Savings (Ages 13 – 17)
|IRA Savings||IRA Savings|
|Christmas Club||Holiday Club|
|Business Shares||Business Savings|
|Business Money Market||Business Money Market Checking|
|Non Profit Association Checking||Organizational Checking Account|
|Economy Business Checking||Business Checking|
|Standard Business Checking||Business Plus Checking Account|
13 Branch Locations