Merger Timeline

Welcome To Firstmark Credit Union - we are excited to announce that your credit union has agreed to merge with us.

Black Friday, November 29, 2013

By this date, you should have received your Firstmark Debit Card in the mail.Your PIN (Personal Identification Number) will arrive in a separate mailing.

Saturday, November 30, 2013

Please plan appropriately for your holiday shopping and travel needs.Your Southside Debit Card will no longer work after 1:30 p.m. You may begin using your new Firstmark card after 1:30 p.m. Remember you will need to use your card and PIN for either an ATM or point-of-sale transaction before it can be used for a credit (signature) transaction or call (866) 985-2273 to activate your new card.

Sunday, December 1, 2013

Southside accounts will be converted to Firstmark accounts. For your convenience, the Member Contact Center will be open from 8:00 a.m. to 1:00 p.m.

Monday, December 2, 2013

You may begin using any of the 12 additional Firstmark locations.

Wednesday, December 11, 2013

Open House at the 3401 S.W. Military branch from 4:00 p.m. - 6:00 p.m. We’ll share information and answer your questions about the merger. Refreshments will be served.

Online Banking Update

Due to the account conversion, online banking will be unavailable after 1:30 p.m. Saturday, November 30. You may begin registering for Firstmark Credit Union's online banking between the hours of 8:00 a.m. to 1:00 on Sunday, December 1, 2013.

To get started, call the Member Contact Center at (210) 442-0100 or (800) 683-1211. We apologize for this inconvenience.