How does the Mobile App work?

The Mobile App is currently available to all members who are signed up for the Online Banking and own an Android, iPhone or iPad device with access to the internet.

First, you must download the app from the App Store (Apple) or Play Store (Android). You can do this either from your mobile phone or computer. If you do access the app from your computer, the app will install on the mobile phone the next time the phone is plugged into the computer.

Once you download the app, you log in with the same user ID and password that you use for the new Online Banking experience. No separate or different registration is required.

What functions can I perform with the Mobile App?

Access Your Accounts – view account balances and account history.

Deposit Checks– deposit checks directly into your desired account with the simplicity of taking a picture on your device

Pay Bills – pay your bills with the swipe of a finger. You must first register for Bill Pay and set‐up payees/billers on a computer before paying bills through mobile banking.

Make Transfers – transfer money between your accounts and transfer money to your external accounts. Please note that you must have more than one account in Online Banking for this functionality to be available on mobile banking.

Find an ATM/Branch – use the App to locate the ATM or branch nearest your location.

Contact Us – Contact quickly right from the App by phone or secure message. If you have questions about your account, please call us at 210-442-0100 or 800-683-1211. If you prefer to message us, please log in Online Banking from your browser and select Menu then the “Secure Message” link then New \ Member Services.

Enroll and view eStatements

Apply for a New Loan

Don’t have Mobile Banking app?

Mobile Banking lets you conduct transactions with your mobile device on the go! Check your balance, make transfers or pay bills with ease anywhere, anytime.

It’s easy to get started – choose the method that’s best for you.

Simply sign up from your mobile device – your phone, tablet or iPad. Visit Google Play or iTunes App store to download the free app, just search for Firstmark Credit Union!

How do I obtain login credentials for Mobile Banking app?

To log into your account using our Mobile Banking app, use the same login credentials that you currently use for Online Banking. If you have forgotten your password then you need to select the “Forgot Password” and follow the prompts for mutli-factor authentication.

How to deposit a check using Mobile Banking app?

Download the Firstmark App.

Log into the App. Click the “Mobile Deposit” icon.

Properly endorse the back of the check you are depositing.

Choose the Deposit Account and Amount to deposit.

Take a photo of the front and back of the check.

Click Submit Deposit.

When will my check post if I deposit it using the mobile banking app?

  • Mobile deposits are processed daily Monday through Friday, with the exception of holidays.
  • Deposits are posted at 9:30 a.m., 3:30 p.m. and 6:30 p.m.
  • Deposits needing review may be deposited the following business day, depending on the deposit time.
  • A mobile deposit request submitted on a holiday will be processed the following business day.

Members have the ability to transfer within their account, member to member and external. Members with one share (Savings) are able to transfer externally and member to member.

  • Member to member transfers can be done by first linking the account or as a single transfer.
  • External accounts must be linked and micro deposits verified prior to first transfer.

My session timed out pretty quickly; can I change the timeout value?

For your security and protection, ten minutes is the only timeout option. When there has been no account activity for ten minutes, the session times out and displays a Session Expired message.

How do I make a payment using my phone?

  • First, select “Pay a Bill”
  • Next, select + Add Payee and enter desired payment method and payee information.
  • Once Payee has been added select pay from account, amount and deliver on date.

Can I see pending payments?

Yes; just select the Pay Bills tab to see a list of pending payments.

Can I remove a pending payment?

Yes; you can remove a pending payment, but you cannot change it. To remove a pending payment, go to the Pay Bills tab, select the payment you want to remove, and select the Cancel Payment button. Then confirm that you want to cancel the payment.

Can I see completed payments on my phone?

Yes; from the payee list, you can see the last payment associated with each payee.

I’m unable to download the Mobile Banking app. How do I troubleshoot my Android?

TROUBLESHOOTING TIP FOR ANDROID – UNABLE TO DOWNLOAD APP:

Go to Settings \ Security and Screen Lock \ Select “Unknown Sources” – Allow installation of app from unknown sources.  They will receive a message stating that their phone is more vulnerable to attacks by apps from unknown sources.  Select OK.  Download app.  After downloading app, suggest they “unselect” the Unknown Sources option.

Which accounts can be viewed with the Mobile Banking App?

All active accounts are eligible for Mobile Banking app including; savings, checking, CD’s, loans and all related business and small business accounts. If a member is joint or has a Business Account that account will require a separate log in.

Can I register for Bill Pay on my phone?

No; not at this time. Access Online Banking using a personal computer, select the Pay Bill link under the Transactions tab and follow the instructions to register. Once you’ve registered for Bill Pay and set-up your payees, you can make payments from your phone.

What does the ‘Remember Me’ checkbox do?

Selecting the Remember Me checkbox on the login screen gives the application permission to save your Username so that you do not have to enter it each time you attempt to log in. We recommend that you store this information in a secure location and enter it in, each time you login.

Is help available through my mobile device?

You can also call our Member Contact Center at 210-442-0100 or 800-683-1211 or send “Secure Messages” for mobile banking questions. For help regarding your mobile device and/or wireless Internet connectivity, contact your wireless provider. Emails sent from your phone to are not secure. Please do not include any account-specific information.

What is the security on the Mobile App service?

To protect your privacy, you are required to authenticate yourself on each individual mobile device using the same information from Online Banking. All communication between your mobile device and the mobile banking server is encrypted. In addition, your password and account information are never stored on the mobile device.

How many transactions can I see on my phone at a time?

Simply click the account while in Dashboard view to see your last five transactions. To see more, click the double arrows located on the right of the account’s current balance. This button expands your account history to show approximately the last 12 month of activity.

How can I find a Financial Center or ATM location using my app?

You can easily find branch locations using your Mobile App. Select the Menu button in the top left corner, and navigate to Connect with Us. The drop down will expand, select Locations. This tab displays the location of each branch on a map, along with your current location. You must have your locations settings in your phone turned on and give permission to the app to define your location for the location reading to be accurate. You can also see a list of branches by clicking the List button in the top right corner of the screen.