New Hours of Operation! Our weekday hours are 9 a.m. to 5 p.m. and Saturdays from 9 a.m. to 1 p.m. at these select San Antonio financial centers: Culebra, Jefferson, Legacy, and Mission, and at our Fredericksburg location in the Texas Hill Country.
Our new lobby and drive-thru hours are as follows:
NEW Hours! Weekday Lobby & Drive-Thru:
9 a.m. - 5 p.m. | Monday - Friday
NEW Hours! Saturday Lobby & Drive-Thru:
9 a.m. - 1 p.m. | Saturday*
*Select Locations
We will continue to serve members who prefer to do business with us by phone.
Call Center | 210.442.0100
7 a.m. - 7 p.m. | Monday - Friday
9 a.m. - 4 p.m. | Saturday
New Hours
Click on a Financial Center to see our new hours.
Fredericksburg Financial Center
Lobby Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday 9:00am - 1:00pm
- Sunday Closed
Drive Thru Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday 9:00am - 1:00pm
- Sunday Closed
Legacy Financial Center
Lobby Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday 9:00am - 1:00pm
- Sunday Closed
Drive Thru Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday 9:00am - 1:00pm
- Sunday Closed
Jefferson Financial Center
Lobby Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday 9:00am - 1:00pm
- Sunday Closed
Drive Thru Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday 9:00am - 1:00pm
- Sunday Closed
Mission Financial Center
Lobby Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday 9:00am - 1:00pm
- Sunday Closed
Drive Thru Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday 9:00am - 1:00pm
- Sunday Closed
Culebra Financial Center
Lobby Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday 9:00am - 1:00pm
- Sunday Closed
Drive Thru Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday 9:00am - 1:00pm
- Sunday Closed
Zarzamora Financial Center
Lobby Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
Drive Thru Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
Huebner Financial Center
Lobby Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
Drive Thru Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
O'Connor Financial Center
Lobby Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
Drive Thru Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
Potranco Financial Center
Lobby Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
Drive Thru Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
Bitters Financial Center
Lobby Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
Drive Thru Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
Alamo Ranch Financial Center
Lobby Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
Drive Thru Hours
- Monday-Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
Visit us on Saturdays from 9 a.m. - 1 p.m. at these select locations:
- Culebra Financial Center
- Legacy Financial Center
- Jefferson Financial Center
- Mission Financial Center
- Fredericksburg Financial Center
For a full list of Firstmark financial center locations, please visit firstmarkcu.org/locations.
- Alamo Ranch Financial Center
- Bitters Financial Center
- Huebner Financial Center
- O’Connor Financial Center
- Potranco Financial Center
- Zarzamora Financial Center
You can access your funds from anywhere with online and mobile banking! Smart, simple, and secure digital banking allows you to self-serve your accounts in real-time—when it’s most convenient for you.
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Will all financial centers be open on Saturdays?
No, at this time the financial centers that will reopen on Saturdays are:
• Legacy
• Culebra
• Jefferson
• Mission
• Fredericksburg, Texas -
What will Firstmark’s hours of operation be on Saturdays?
• The Legacy, Culebra, Jefferson, Mission, and Fredericksburg financial centers will be open to serve members in the lobby and drive-thru from 9 a.m. - 1 p.m. on Saturdays.
• The call center will remain open from 9 a.m. - 4 p.m. on Saturdays.
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Why isn’t my nearest financial center going to be open on Saturdays?
Prior to modifying our service hours, we have been thoughtful to review our branch traffic patterns at all of our locations. Doing so allowed us to identify select locations that will offer full service on Saturdays and that are hopefully a short drive from any corner of the city. In addition to our research, we are always mindful to prudently manage retail operating costs and rightly consider the voice of our members. Our retail teams are excited to assist you at our next opportunity and would be pleased to exceed your expectations every step of the way.
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Is an appointment required to be serviced on Saturdays at the financial centers?
An appointment is strongly encouraged to ensure members are serviced in a timely manner; however, an appointment is not necessary.
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Are there any limitations to what services can be provided on a Saturday?
No, the selected financial centers open on Saturdays will be staffed and equipped to offer a full-service experience.
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Why did your weekday hours change?
• Prior to modifying our service hours, we have been thoughtful to review our branch traffic patterns at all of our locations; our data showed a very low number of member visits occurring during the last hour of the weekday.
• Along with our new Saturday hours at select locations, we reduced our weekday hours across all locations, while maintaining our existing call center hours for members who prefer to conduct their transactions by phone.
• As always, you can access your accounts through online and mobile banking any time.
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Will I be assisted by the same team that I usually see during the week?
• Not necessarily. Our teams at other financial centers will be providing support to the selected Saturday locations to ensure that a full team is available to provide a full-service experience.
• We have great employees across our organization who will be working together at the Saturday locations to exceed your expectations.
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Are the call center hours changing?
No, our call center hours of operation will remain as follows:
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- Monday - Friday, 7 a.m. - 7 p.m.
- Saturday, 9 a.m. - 4 p.m.
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What if I am unable to visit one of the financial centers open on Saturday? What other options are available to conduct business?
Members have the option to:
• Contact the call center at 210.442.0100 during the times listed above.
• Access their accounts any time of the day or night using online and mobile banking.
• Access any one of our full-service ATM machines located at all financial center locations.
• Utilize the night drop services at all financial center locations.