You can view your statement online through our web site 24/7 using a secure login. This is a totally secure means of accessing your account statement information and is available on the third business day of the month.
Inside Online Banking, go to the View Online Statements link located under the Services section of the navigation menu. You will be provided the terms and conditions and must accept in order to receive online statements.
You may view your Online Statements inside Online Banking, go to the View Online Statements link located under the Services section of the navigation menu. You will be directed to your Online Statements.
No. You must sign up for Online Bill Pay.
No. Once you sign up for Online Statements, you will no longer receive paper statements. You may discontinue Online Statements at any time. Then you will begin to receive paper statements the following month.
The Online Statement sign-up pages will prompt you with the option to link additional accounts. Linking is only available for accounts with the same primary social security number. If the primary account holder chooses to link the accounts, then both will receive Online Statements.
Yes. After you discontinue Online Statements, we will automatically begin sending you paper statements for the following month, and we will begin applying the fee to your account.
While logged into your Online Statements, select the Settings link at the bottom of the left-hand navigation and then enter your email address in the My eMail Address. To confirm this change, click “Save.
No. You will need to sign back up and opt out of paper statements. Once back on, your statement history for up to 18 months will be available.
Once you have been registered for Online Statements for 18 months, you will have accumulated 18 monthly Online Statements in our system. You may view them at any time. We recommend that you save them to your computer, a disk/cd, or print them out and keep them so that you will have a history of statements from as far back as you would like
You can sign up for Online Statements the same day of opening your account(s).
You must input a valid email address or you will not receive your Online Statement. Also, some firewalls, pop-up blockers and other security software applications may block the receipt of your Online Statement that is sent to your email address. If you do not receive it, please log on to the Online Statements page and check your user registration information to make sure that the address you input was correct. At that time, you may view your Online Statement just by clicking the link for that month. If your email address is correct in our system, and you still have not received your Online Statement, please call the Member Contact Center at 210-442-0100 or 800-683-1211 for assistance.
Yes, unless the day you sign-up is on the 30th or 31st and those days fall late on a Friday afternoon or on a weekend. We will process Online Statements on the last weekday of the month so you receive them on time.
Adobe Acrobat Reader PDF format ensures that each member will be able to view their statement in a consistent manner. Due to the many different possible monitor settings, Online Statement data without PDF could wrap differently for each user, which is guaranteed to result in confusion when viewing the data. In order to ensure that the data lines up properly in columns under the appropriate headings, we use PDF as the delivery vehicle. HTML format would not provide the same level of consistency.
Online Statements will show monthly account activity through the last week day of each month. Example: If April 30th falls on Saturday, then your April Online Statement will show account activity for April 1st through April 29th. Your May statement will then show activity for April 30th through May 31st.