Online Banking

MOBILE WEB FAQs
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What is Mobile Web Banking?

Mobile Web Banking is a service that enables you to access your account information, conduct transfers, and pay and manage your bill payments from any mobile device that has web browsing capabilities and an active data plan.

How does Mobile Web Banking work?

From a mobile device with web browsing capabilities and an active data plan, all you have to do is open a browser and enter mobile URL, https://www.firstmarkcu.org to access the Mobile Banking home page. Enter your user ID and password – the same credentials you use for Online Banking on a PC or laptop – and select the Log In button. 

Will Mobile Web Banking work on my mobile phone?

Mobile Web Banking will work on any mobile device with web browsing capabilities and an active data plan through a wireless carrier.

How do I start using Mobile Web Banking?

Go to https://www.firstmarkcu.org and login to online banking.

I have a new mobile device and phone number. Will Mobile Web Banking work on my new phone?

Yes; you can access Mobile Web Banking from any of your mobile devices, as long as the mobile device has web browsing capabilities and an active data plan through a wireless carrier.

My session timed out pretty quickly. Can I change the timeout value?

For your security and protection, five minutes is the only timeout value option available. When there has been no account activity for five minutes, the session will time out and display the Mobile Web Banking login page.

What does Mobile Web Banking cost?

Mobile Web Banking is free, but you are required to subscribe to a data plan through your wireless provider. You should check with your wireless provider if you aren't sure whether additional fees might apply.

Is a password needed for Mobile Web Banking?

Yes; from your mobile device, all you need to do is log in to Mobile Web Banking with the same information you use to log into Online Banking. No separate Mobile Web Banking sign‐up is required.

Is Mobile Web Banking currently available to all users?

Mobile Web Banking is available to all members who own mobile devices with web browsing capabilities and who subscribe to a data plan through their wireless carrier.

Which mobile service providers support Mobile Web Banking?

Mobile Web Banking works on all major mobile providers in the U.S.

NOTE: If you are unsure if your mobile provider supports this service, please contact them for verification. 

I have disconnected my old mobile phone. Will my service continue to work on my new phone?

Yes, as long as the new mobile phone has web browsing capabilities and an active data plan through a wireless carrier.

Is it safe to use the Mobile Web Banking service?

Yes; to protect your privacy, you are required to authenticate yourself by using the same information you use to log in to the Online Banking (Your passwords and account information are never stored by the mobile device or in the Mobile Web Banking application.). Plus, all communication between your mobile device, wireless provider and the mobile banking server is encrypted.