Mobile Banking lets you conduct transactions with your mobile device on the go! Check your balance, make transfers or pay bills with ease anywhere, anytime.
It’s easy to get started – choose the method that’s best for you.
Simply sign up from your mobile device – your phone, tablet or iPad. Visit Google Play or iTunes App store to download the free app, just search for Firstmark Credit Union!
To log into your account using our Mobile Banking app, use the same log in credentials that you currently use for Online Banking. If you have forgotten your password then you need to select the "Forgot Password" option and follow the directions in your email to create a new password.
You can use the Firstmark Credit Union Mobile App to deposit a check to your account with the Remote Deposit feature.
You can download the app from the iTunes App Store or Android App Store.
Users who have signed up for Bill Pay within Online Banking on a personal computer and have set up one or more payees (people or companies you want to pay will be able to use Bill Pay within the mobile app) will be able to view the Bill Pay tab.
TROUBLESHOOTING TIP FOR SAFARI WEB BROWSER ON IPHONE - Go to Settings \ Select Safari \ Under Privacy, Block Cookies - Never.
Click here for instructions.
The Mobile App is currently available to all members who are signed up for the Online Banking and own an Android, iPhone, iPod Touch or iPad device with access to LTE/3G/EDGE or WIFI.
To do a funds transfer, you must have more than one account in Online Banking.
The Mobile Banking App is a service that enables you to access your account information, deposit checks, transfer funds, and pay bills (for eligible customers) from a smart phone with Internet access from either a WIFI source or the LTE/3G/EDGE networks. The Mobile Banking App is currently available for the iPhone, iPod Touch, iPad, and Android devices.
For your security and protection, ten minutes is the only timeout option. When there has been no account activity for ten minutes, the session times out and displays a Session Expired message.
First, you must download the app from the iTunes App Store or Android App Store. You can do this either from your mobile phone or computer. If you do access the app from your computer, the app will install on the mobile phone the next time the phone is plugged into the computer.
Once you download the app, you log in with the same user ID and password that you use for the new Online Banking experience. No separate or different registration is required.
Updating your operating system for an apple device is relatively easy. For your convenience, we've developed step-by-step directions.
Access Your Accounts – view account balances and account history.
Deposit Checks- deposit checks directly into your desired account with the simplicity of taking a picture on your device
Pay Bills – pay your bills with the swipe of a finger. You must first register for Bill Pay and set‐up payees/billers on a computer before paying bills through mobile banking.
Make Transfers – transfer money between your accounts and transfer money to your external accounts. Please note that you must have more than one account in Online Banking for this functionality to be available on mobile banking.
Find an ATM/Branch – use the App to locate the ATM or branch nearest your location.
Contact Us – Contact quickly right from the App by phone or secure message. If you have questions about your account, please call us at 210-442-0100 or 800-683-1211. If you prefer to message us, please log in Online Banking from your browser and select Menu then the "Secure Message" link then New \ Member Services.
Yes; just select the Pay Bills tab to see a list of pending payments.
TROUBLESHOOTING TIP FOR ANDROID – UNABLE TO DOWNLOAD APP:
Go to Settings \ Security and Screen Lock \ Select “Unknown Sources” – Allow installation of app from unknown sources. They will receive a message stating that their phone is more vulnerable to attacks by apps from unknown sources. Select OK. Download app. After downloading app, suggest they “unselect” the Unknown Sources option.
Yes; you can remove a pending payment, but you cannot change it. To remove a pending payment, go to the Pay Bills tab, select the payment you want to remove, and select the Cancel Payment button. Then confirm that you want to cancel the payment.
All active accounts are eligible for Mobile Banking app including; savings, checking, CD's, loans and all related business and small business accounts.
Yes; from your mobile device, you will need to log into the Mobile App by using the same information you use to log in to Online Banking. No separate mobile app sign‐up is required.
No; not at this time. Access Online Banking using a personal computer, select the Pay Bill link under the Transactions tab and follow the instructions to register. Once you've registered for Bill Pay and set-up your payees, you can make payments from your phone.
The Mobile App is free. We provide this service as a quick, convenient, and smart way to do your banking. Using the Mobile App saves you time and money!
Selecting the Remember Me checkbox on the login screen gives the application permission to save your Username so that you do not have to enter it each time you attempt to log in. This information is masked and stored securely to keep your information safe.
Click the "?" Help button for help while using the mobile app. You can also call our Member Contact Center at 210-442-0100 or 800-683-1211 or send "Secure Messages" for mobile banking questions. For help regarding your mobile device and/or wireless Internet connectivity, contact your wireless provider. Emails sent from your phone to are not secure. Please do not include any account-specific information.
Every Android device update options are slightly different so please use the list below as a reference guide to complete the update process:
To protect your privacy, you are required to authenticate yourself on each individual mobile device using the same information from Online Banking. All communication between your mobile device and the mobile banking server is encrypted. In addition, your password and account information are never stored on the mobile device.
Simply click the account while in Dashboard view to see your last five transactions. To see more, click the double arrows located on the right of the account’s current balance. This button expands your account history to show approximately the last 60 days of activity.
You can easily find branch locations using your Mobile App. Select the Menu button in the top left corner, and select the Branches tab. This tab displays the location of each branch on a map, along with your current location. You must have your locations settings in your phone turned on and give permission to the app to define your location for the location reading to be accurate. You can also see a list of branches by clicking the List button in the top right corner of the screen.
Simply click the Menu button in the top left corner while on the Dashboard page. Select the Branches tab from the Menu and click List, located in the top left corner on the map screen. On this screen, you will see options to view a listing of the branches or a listing of ATMs.
For the Mobile App to work, you must have a mobile device with access to the LTE/3G/EDGE or WIFI networks.
Yes; from the payee list, you can see the last payment associated with each payee