Online Banking

BILL PAY FAQs
YOUR MONEY SOLVED

What is Online Bill Pay?

Online bill pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment, and which account you want the payment to come from. It's safe, secure and easy to use.

Online Bill Pay allows you to:

How do I enroll in online bill pay?

You can enroll for online bill pay in three easy steps:

How do I setup Online Bill Pay?

First, you need to enroll to activate your online bill pay account. If you haven't enrolled, please follow the three steps shown above. If you have enrolled, you can make a payment in four easy steps:

How much does it cost to use Bill Pay?

There is no cost to use Bill Pay.

Who can I pay with Online Bill Pay?

You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter, or relative.  You can also make charitable donations and gift payments.

How long does it take before my payment is received?

Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.

Who do I contact for Online Bill Pay questions?

Call our dedicated Online Bill Pay support line at 888-819-3880.

How are the scheduled payments processed with Online Bill Pay?

Most scheduled payments are sent electronically and funds are withdrawn from your account on the process date. For electronic payments, the process date is the date the payment is debited from your funding account.  For paper checks, the payment is debited from your account when the payee cashes the check.

For same day processing, be sure to schedule your payment by 2:00 pm, CST.

What are Person-to-Person Payments?

These are eBill payments you can make to the lawn man, babysitter, or any person you may owe by email payments.

How can I schedule a Person-to-Person payment?

All you need is your payee’s email address to send them an electronic payment. Follow these simple steps to get started:

What is eBill?

eBill is a feature that allows you to receive and pay electronic summary versions of paper bills directly from your online bill pay account.

How do eBills work?

eBills are delivered directly to your online bill pay account. Once you set up an individual eBill for a company you do business with, an eBill comes directly from that payee to your account. Examples of businesses that offer eBills are cable service providers, phone service providers, utility providers and credit card companies.

How do I pay an eBill?

To pay an eBill, simply choose the account you want to pay from, enter the amount you want to pay, and schedule when you want the payment delivered.

How will I know if eBill is available for a payee?

There are two easy ways to determine if a payee offers eBill. You can check to see if there is a "Setup eBill" link next to their listing on your online bill pay home page, or look for the "Sign Up" icon under their name in the "View Payees" section.

What are the primary benefits of eBill?

With eBill, everything you need is in one convenient location. Using eBill allows you to streamline your bill pay routine and have online access to your bills. That means you won't have to keep track of paper bills. In addition, you can view past bill summaries at a glance.

How do I know when I have received an eBill?

You can sign up to receive an electronic alert when an eBill has been delivered to your account. You can receive these notices in the form of emails or text alerts to provide an extra reminder when a payment is due.

What information is included in an eBill?

Balance due, due date and minimum payment amount are included in your eBill. If you need additional details, there will be a link that lets you login to your account on your payee's website, or you can check your paper statement.

Will I still receive paper statements when I have enabled eBills?

You will also continue to receive paper bill statements unless you contact the payee to stop sending those statements.

How are online Bill Payments delivered?

Payments are sent one of two ways - electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service that sends on your behalf.

What is the Bill Pay Support Line number?

 

Firstmark Credit Union offers a dedicated support line at 888-819-3880 from 6:30 a.m. to 1:00 a.m., Monday through Friday.

What time does Bill Pay processing stop daily?

Payments must be submitted before 2 p.m. to be processed that day. A payment made after 2:00 p.m. CST will be processed the following business day. 

To learn more about this service, visit Bill Pay's webpage. To learn more about using Bill Pay, visit Bill Pay Basics!

When will funds be withdrawn from my account if I use Bill Pay?

The funds will automatically be withdrawn from the specific account on the requested date you request for bill payment processing.

What are the primary benefits of online bill pay?

Here's a quick list of the many ways you can benefit from using online bill pay:

Is online bill pay secure?

Paying bills online is one of the safest ways to pay your bills. Online bill pay helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases your privacy because only you can access your account information, account numbers and payment history. As a result, you maintain tighter control of your account with real time access to your payment activity.