MyMark FAQs

Here's how MyMark works! It's an easy way to get and stay on your financial path.

MyMark automatically organizes your spending into categories - like rent, gas, food, entertainment. You can personalize, add, rename, or re-categorize any of your transactions. Then it shows you where your money goes using easy-to-understand charts.

  • Budget -- MyMark calculates your average spending in any category to help you easily create a budget based on historical spending. Compare your spending year-to-year, month-to-month, whatever fits your style.
  • Set Goals -- Whether you want to buy a home, save for retirement, get out of debt or pay down student loans, MyMark helps you reach your goals. Just enter how much money you need, set a date and link your goal to specific accounts so it's easy to stick to your plan.
  • Tracking -- MyMark shows you exactly how your spending decisions will affect how much you have left at the end of the month or year. You'll know immediately what you can do today to save more tomorrow.

Featured Requests

Why do I have a red or blue error on one of my external accounts?

This is an indication of a problem connecting with this account. A blue ‘i’ symbol often indicates a temporary site issue or expected maintenance. Please wait a few days until submitting a support request if you see this icon. If you see a red ‘!’ symbol, this is an indication of a login error. Click the link provided in the error message to manually update your username and password. You may also be prompted with additional security measures, such as answering the security questions you've set up. If this account still does not update, please feel free to submit a support ticket using the form provided on this screen. While certainly an inconvenience, these connectivity issues are usually not major and can often be fixed quickly within a few days' time.

How do I add an account?

Adding an account is quick and easy - simply follow these steps:

  • Click the "Add" button in your left sidebar on the Dashboard screen.
  • Enter your financial institution’s name into the search box. Select the correct institution from the options that appear.
  • Enter your login information EXACTLY as you would when logging into your financial institution and click "Connect." If you are unsure of which credentials to use, please test by logging directly into your financial institution’s website before contacting support.
  • Classify your account(s) by type: choose the closest choice if the exact account type is not listed. Input a custom account name (this can be edited from the Dashboard later as well). Click "Save."
  • Wait several moments for your accounts to upload. If you have more than one account at this particular financial institution it will take longer to upload.
  • If you receive an error message, first please check that your login credentials are correct in regular online banking. If you are still unable to add this account, please submit a support request. Be sure to leave the partial attempt on the Dashboard as this helps in troubleshooting.
How do I edit a tag?

If a transaction is incorrectly tagged, please re-tag it by following these steps:

  • Click on the transaction with the incorrect tag.
  • Click on the 'x' in the tag you wish to remove.
  • Begin typing the appropriate tag, then select it from the drop down list. If you are creating a new custom tag, type the entire tag name and then press Enter.
  • Click "Save Transaction" to finalize the changes.

Re-tagging is beneficial to you and others using this program. The system gets smarter by monitoring these re-tags and thus future tagging accuracy will increase. By creating personal tags, you can also customize the program to your preferences. While not being able to edit or delete the default tags, creating your own will take precedence over the old tags and allow you to make the Dashboard your own.

How do I handle cash transactions like ATM withdrawals?

While you are unable to manually enter cash transactions, you can use 'split tags' to help you with this. Split tags categorize your cash transactions so your cash withdrawal gets properly distributed. This allows you to break down a cash transaction into groceries, dining out, transportation, etc. Learn more within our split tagging FAQ.

Can I pay bills with the Cashflow calendar?

Unfortunately not. The Cashflow calendar is designed for planning and estimation purposes only. No real money is ever withdrawn from your account here - you will still need to use your regular online bill pay system. The calendar takes your current daily balance and takes into account all future incomes and bills. Bills due before today’s date are already considered ‘paid’ and won’t be deducted from your expected daily balance.

How do I add ING Direct? My information is not being accepted.

Due to recent changes on ING Direct's website, we now use an access code to bring in your accounts rather than a PIN. To create an access code, please follow these instructions:

  • Sign into ingdirect.com with your Customer Number/Saver ID and PIN.
  • Click the "My Info" tab.
  • In the "Personal Finance Access Code" section, click the "Create Code" link.
  • On the next page, click the "Create Access Code" button.

This access code will need to be used in place of your usual PIN while adding your account to the Dashboard. If you still experience difficulty getting your accounts added after following these steps, please submit a support request.

General

Why should I use this product?

We provide the tools to help you successfully manage and track your finances! We'll help you create a budget, set spending targets, and identify ways to save more. We'll also allow you to track your upcoming bills and income, and enable you to achieve your personal financial goals! Make managing your money enjoyable, educational, and effective. It's easy, safe, and secure. Best of all, it's 100% free! You've got nothing to lose, only money to gain!

How do I start?

To get started, follow these simple steps:

  • Add any additional accounts that you like.
  • Customize the "tag" names on your transactions to get the most accurate financial picture possible.
  • Set up variable spending targets on the Budget screen.
  • Use the Cashflow screen to track regular incomes and bills.
  • Create a financial goal!

If you have questions or issues with any of the above steps, please submit a support
request for help.

How do I contact you?

If you have a question, problem, or suggestion please submit a support request using the form on the right-hand side of the screen. Thanks for your feedback – we always like hearing from you!

Dashboard

What shows up on my Dashboard?

You can view the following items on your Dashboard:

  • All uploaded accounts and their balances
  • Daily account transactions
  • An advanced search bar to find transactions by name, date, category, etc.
  • Your customizable widgets which can include expenses, goals, budgets, bills, net worth, and more!
How do I hide an account's transactions from the Dashboard?

Follow these simple steps to hide an account's transactions:

  • In the left sidebar, click on the account whose transactions you'd like to hide
  • Click the small grey 'Edit' button
  • Uncheck 'Show transactions from this account on the dashboard'
  • Click 'Save'
How do I export transactions from my account to create reports?

You can export your transactions into a CSV file format, which is supported by most spreadsheet programs. This is extremely useful for tax reporting and graphical analysis purposes:

  • On the dashboard at the top-right of the transaction list, click 'Export'
  • Enter the desired date range (We can export transactions back from when you began using this program in any time span of 1 year or less)
  • Click 'Download File'
  • A CSV file will be saved to your computer's download folder.

Adding/Deleting Accounts

I can’t find my financial institution!

We support more than 12,000 financial institutions of all sizes. If you're having trouble finding yours, please try these search tips:

  • First input your financial institution's FULL name
  • Then try searching with the fewest amount of words as possible. (For example: You are searching for "State Employees Credit Union of Texas". Try typing in "State Employees" and see if any applicable choices appear below your search box.)
  • If your financial institution has a nickname (i.e. SECU) try searching under those terms.
  • If your financial institution has a state or unique word in it, try searching only by that term (i.e. "Texas").

If you still cannot locate your financial institution, chances are that we are unable to support it at the moment. Please submit a support ticket to request adding a new financial institution to our list. Thanks!

How do I delete an account?

To delete an account, please take the following steps:

  • Click on the name of the account that you wish to delete located under "Accounts" in the left side of your screen.
  • You will be directed to that account's detail page. Look to the small gray links at the top next to your account's name. Click on the link labeled "Edit."
  • At the bottom of the page, you will see the ‘delete an account’ option in red. Click "Delete" to permanently delete your account.

After a few moments, your account will be deleted. Keep in mind that you can only
delete manually added accounts - those accounts that come over automatically cannot
be removed. Please see “How do I hide an account’s transactions from the
Dashboard?” instead.

Tagging

What Is a Tag?

A tag is a customizable word or phrase. Use tags to categorize your transactions to get a better idea of how you're spending your money. We will automatically pull in your most recent transactions and auto-tag them (gas, groceries, clothing, etc.) for you! We strongly suggest you edit your tags by clicking on the "edit" button associated with each transaction. Tags make it simple for you to track your spending in entirely new ways, and customized tags give you a more accurate view of your budget and financial picture.

What if I have a transaction that falls under multiple categories?

We make this easy for you with split tags! If you would like to "split tag" your transaction, please take the following steps:

  • Click on any transaction when an edit button appears next to it.
  • Click the "split tags" link in the Tags area of the form.
  • Enter your first tag and its allocated value in the first row of fields that appear.
  • Repeat the process for each tag, ensuring that the entire balance of the transaction is accounted for.
  • Click the "add another tag" button if you want to split between more than two tags.
  • Click "Save Transaction" to finalize the changes.
What is a tagging ‘rule’?

If you'd like your changes to a transaction's title or tag to be applied to similar transactions, check the box in the "Create a Rule" area of the transaction editor. This will allow you to choose from a number of different recurrence styles:

  • Apply for transactions from ALL ACCOUNTS for ANY TIME PERIOD
  • Apply for transactions from ALL ACCOUNTS for THIS TRANSACTION MOVING FORWARD
  • Apply for transactions from THIS ACCOUNT ONLY for ANY TIME PERIOD
  • Apply for transactions from THIS ACCOUNT ONLY for THIS TRANSACTION MOVING FORWARD

Please be sure that you want to apply this rule as specified as it will affect all similar transactions. For example, creating a rule for a ‘check’ transaction isn’t advised because it will apply that title and tag to all other checks.

I get the following error when trying to create a custom rule "There was an error creating your rule."

The minimum amount of characters for a custom description or rule is 3 letters or numbers. If you key in two letters or numbers i.e. BP or MC you will get this error. What you can do to bypass this error is just add a space after you type in your three character name and that will count as four characters.

Budget

How are budgets used?

By creating a budget, all of your spending begins to take form. As you spend and save money, this section will show you how you're doing with what you've budgeted. Budgets always run from the first to the last day of each month, and color-codes each spending target to give you an idea of how you’re doing!

How do I edit or delete a Spending Target?

To edit or delete your Spending Targets:

  • Click on the navigation item "Budget" at the top of the page.
  • Click on the spending target you'd like to modify from the list.
  • At the top of the page, click the "Edit" or "Delete" buttons.
  • Here you can change the name, amount, and the accounts and tags associated with this spending target.

*Tip*: If your transactions aren’t properly showing on the Budget screen, be sure that they are in the current month and that you have the proper account(s) included for each spending target.

What's the difference between a Spending Target and a Bill?

Spending Targets are variable expenses like groceries, entertainment, or dining out. These expenses can be linked to a tag (or multiple tags), which then links to your account transactions for the month. This allows you to easily see how much you’ve spent on food for the month, for example, and gives you greater control over saving your money.

Bills are recurring expenses such as rent, loans, and insurance. These expenses generally have a due date and a fixed amount. You can set up Alerts here to remind you of your upcoming bills! See the Cashflow section for more information on adding your bills.

Cashflow

How do I use my Cashflow Calendar?

Use it to get a quick glance of when your bills are due, when your paycheck is coming, and for setting up budgets. Click the navigation item "Cashflow" to open it and click on a day to add a new income source or bill due. The Cashflow calendar is used for all income sources and all recurring bills. It helps you see how much you have available to budget for discretionary spending.

How do I select which accounts make up the daily cash balance?

Follow these simple steps to choose which accounts make up the estimated balance in Cashflow:

  • On the Cashflow page, click 'Choose Accounts' in the box above the calendar
  • Check the boxes next to the accounts you'd like to include in the balance
  • Click 'Save and Close'
I don’t see my income schedule as an option!

Don’t worry, there is usually a way to make the Cashflow screen work for you. Here are some tips:

  • The "every other week" option is for one paycheck every two weeks (separated by 14 days). Simply choose the day of the week that you get paid and you’re all set!
  • The "twice a month" option is always fixed on the 1st and 15th of each month.
  • If you’re paid on off-dates, say the 3rd and the 18th, simply enter two separate ‘once a month incomes’, one on the 3rd and another on the 18th. This will allow the calendar to function as you’d like.

Goals

Why should I create a Goal?

Goals are a way for you to visually track your financial progress - actually seeing your goals will help you stay on track! The Goals feature allows you to easily monitor your current financial goals. What do you want to accomplish? Create a goal and start seeing your dreams become a reality.

How do I begin using the Goals tab?

To create a new goal, click the green “Add A Goal” button on the Goals screen. Choose between a payoff and savings goal, and select which picture best represents your goal - you can then enter a custom name if you’d like. You’ll be able to choose which account you’d like the goal to be associated with and at what balance it will be complete. Finally, choose between either the date you want this goal to be completed or how much you are able to save each month, which will calculate a due date for you. Use the “how much do I have available to spend” button to aid you in this. Finally, choose whether or not to ‘lock’ a certain balance in your account. Click the green “Create Goal” button, and you’re on your way to financial success! You’ll now be able to track your progress on the Goals screen in the future.

What features are included in the Goals tab?

On the Goals screen, you can add, delete, or edit existing goals in addition to viewing your current progress. You are also able to create multiple goals on the same account, and track your progress with a Dashboard completion meter in addition to text and email alerts. Finally, you can choose to “lock” a sum of money from being counted towards your goals. This provides an extremely accurate reading of your current goal progress!

Net Worth

What is the Net Worth screen used for?

Net Worth allows you to see your total assets versus your total debts. You can view recent increases or decreases in your Net Worth here. It gives you a quick snapshot of your entire financial picture! For any accounts that you are unable to add to the Dashboard, or that don’t show a proper balance, you can add manually here as an asset or debt account. This will allow you to include all your accounts even if they’re not shown on the left-hand Dashboard listing.

Alerts

What are Alerts?

Alerts are personalized notifications sent to your email and/or mobile device, which help you keep track of activity in your accounts. If you've set up a bill, it can alert you when that bill is approaching its due date. If you want to monitor your checking account to avoid overdrafts, you can set up a low balance alert to let you know when your account falls below a certain amount.

How do I set up Alerts?

Here's how to set up your Alerts:

  • Click on the navigation item "Alerts" at the top of the page.
  • Click on "Add an Alert" to get started.
  • Choose your Alert type:
  • Account Balance Alerts
  • Spending Target Exceeded
  • Bill Reminder Alerts
  • Large Transaction Alert
  • Goal Progress Alert
  • Specific Store Alerts
  • Choose the Alert Options:
  • Email
  • Text Message
  • Click "Add Alert." Be sure that you are prepared to receive these alerts as you requested. Keep in mind that there is often a slight delay between triggering an alert and receiving it.
How do I set up my email and mobile phone settings?

First click on the navigation item "Alerts" at the top of the screen. You can enter these preferences at the bottom of the Alerts page. As long as your cell phone can receive text messages, you can choose the mobile option. Keep in mind that standard messaging charges will apply.

Security

Is my information secure?

Yes, your information is secure because we use several layers of security. First, your account information resides behind a firewall that is protected from unauthorized entry. In addition, all sensitive data is encrypted in the data warehouse and sessions are protected by your password, the security built into your browser, and SSL (Secure Sockets Layer), the standard security technology for establishing an encrypted link between a web server and a browser.

I'm nervous about adding all of my accounts.

Using this program is just as secure as using your current online banking system.

There are several reasons:

  • None of your accounts are actually all in one place. Your accounts are still safely at their respective financial institutions. We just allow you to monitor them in one convenient location.
  • We use the same security as does your regular online banking.
  • It is in our best interests as a business to earn your trust. We wouldn't create anything that would be risky to use because ultimately that would reflect poorly on us.
Can my identity be stolen?

The risk of stolen identity is extremely low. Make sure you keep your online banking username and password to yourself and no one will access your account under false pretenses. Our support staff may ask for your email address, but NEVER your password.

Do you collect my data?

Yes, we collect data. But we do NOT collect data specifically connected to YOU. For example, we collect averages that people spend on car loans. But we do not know the specific balance remaining on Joe Smith's loan used to purchase his collector '72 Camaro. That information is between Joe and his lender. So yes, we collect information, but it is anonymous. We respect your privacy and take the matter very seriously.

What is CashEdge?

CashEdge is our provider of account aggregation services. They are the company which allows you to add your external accounts. “CashEdge has been the preeminent provider of online funds transfer and personal financial account aggregation services to financial institutions for nearly ten years and, today, provides its services to hundreds of financial institutions, including the majority of the nation's largest financial institutions.”

Other

My financial institution uses image/word verification. Can you support it?

Unfortunately, we cannot support your financial institution for automatic account aggregation because they require an image-based, randomly-generated security code to be filled out each time you sign in. We currently don't have the infrastructure in place to support such a transaction; however, we're working on it and hope to be able to support such accounts in the future.

Example of Image Verification Login:

Captcha Form

Your site is not working on my browser!

There are a lot of browsers out there and we do our best to support as many browsers as we can.
We currently support:

  • Mozilla Firefox 2+ (Windows + Mac)
  • Safari 2+ (Windows + Mac)
  • Internet Explorer 7+
  • Google Chrome 1+

If you have an older browser, please try upgrading to one of these supported browsers. Also ensure that your security settings allow this program to function properly. You may experience issues if your browser has cookies turned off, is operating with a high security level, or has additional add-ons installed. If you experience a problem with one of our supported browsers, please submit a support request.

CashEdge Error Codes

Site Issues

Blue Error

These BLUE errors all have to do with issues on the financial institutions’ sites. The first one requires the customer to log in directly to their account to resolve the issue. This might be the case if their account is locked, for example.

The second error is usually an indication of a temporary site issue, such as an institution’s site being down for maintenance. Customers should wait awhile before being alarmed.

The last two errors are related to site layout or design changes. These mean that CashEdge cannot currently link to the FI site. One reason for this may be a layout change in the look of their website.

In all these cases, this account will not update until the issue is resolved. Report lingering site issues (longer than a day or two) to Geezeo to resolve.

Credential Errors

These RED errors indicate a specific login credential problem for this customer. The first one is the most common. It occurs when we require an answer for an additional security (MFA) question to update this account, for example.

The second one occurs when we’ve recorded an incorrect input of login credentials. This could be a bad password entered for this account or an incorrect MFA answer. In either case, the customer is required to click the ‘update credentials link’ and manually input their login for this account again.

Other Messages

Yellow bars occur when there is an issue adding an external account. This one appears when invalid credentials are used.

Red bars indicate an overall account updating error and are quite rare. If there is an error with the customer’s data feed, they will see a red bar similar to this one above their accounts where a green bar should normally appear.

This notification represents a closed account. We don’t always delete closed accounts right away, so this button under the account listing allows customers to delete or archive it manually.

Common Requests

Financial Institutions
  • Search for institution using several names
  • Inform user we do or do not have FI
  • Standard response to user, including possible reasons for not supporting it
  • Record request - pass to Geezeo if limit reached
Adding variable income
  • Input best guess for regular recurring income
  • Edit recurring income to the next payday
  • Add one-time income for current payday
  • May not be necessary due to automatic adjustment in Cashflow
Budgets not showing up
  • Ensure that transactions are in the current month
  • Specific accounts need to be selected
  • Tags have to match exactly
Duplicate accounts
  • Caused by manual addition of internal accounts
  • Can ignore these accounts in future while classifying account types
  • Can delete MANUALLY-ADDED accounts only using the account edit screen
  • Click account name, then the grey ‘Edit’ button, then scroll down to find the red ‘Delete’ button
Creating reports
  • Use the ‘Export’ button to the upper-right of the transaction feed
  • Select date range
  • CSV file opened in a spreadsheet program
  • This file will have amounts, dates, memos, etc. for report creation
  • Can also do an ‘advanced search’ for transactions by tag on the Dashboard for a manual piecemeal report
Features
  • Promote best tips or potential workaround
  • Standard response to customer
  • Record request and pass to Geezeo