May 29, 2020

As officials begin to gradually reopen various sectors of our local economy, we are carefully considering how we will serve our members moving forward in a prudent and phased approach. The credit union continues to consider all reputable sources of information to reach the best decisions possible with your health and well-being in mind. On May 18, we expanded our hours of operation in our drive-thru lanes at all financial center locations as well as in our call center. Next, we will begin to reopen our financial center lobbies by appointment only. Please read further to learn more.

Lobby Access by Appointment

  • Beginning Monday, June 1, 2020, the credit union will reopen all financial center lobbies by appointment only.
  • Appointment times will be available Monday through Friday, 9:00am to 5:00pm, and will be scheduled for no more than 30 minutes.
  • In-person appointments can be scheduled by calling our call center, also known as our Member Care Center, at 210.442.0100.
  • To ensure the safety and wellbeing of our employees, screening questions will be asked while scheduling the appointment.

Lobby Services Available by Appointment

  1. Account Opening for:
    1. Business Accounts
    2. Estate Accounts
    3. Rep Payee Accounts
    4. Special Accounts – KidsClub/Axess Minor Accounts
  2. IRA Services:
    1. Contribution
    2. Withdrawals
    3. Closures
  3. Check Fraud Reporting
  4. Power of Attorney Review
  5. Settling Finances Following the Loss of a Loved One
  6. Safe Deposit Box Access

Lobby Services Available – No Appointment Necessary

The following services are only available at the Gulfdale and Culebra branches  as well as the Fredericksburg, TX branch. Please drive directly to the commercial lanes to complete these services.

  1. Notary Services
  2. Coin Services – smaller quantities of coin can be accepted (e.g. one gallon-size storage bag)

For all other services, we will be happy to serve you in our drive-thru lanes or over the phone.

Lobby Safety Measures

  1. Employees and members are required to wear masks or face coverings while inside our lobbies.
  2. Members arriving for an appointment will wait in your vehicles until greeted by an employee who will accompany you throughout your appointment.
  3. Appointment times and lobby access will be limited to those persons required to complete the transaction.
  4. Members will be asked to use the hand sanitizer provided when entering the financial center.
  5. Signage is in place throughout the financial centers to promote social distancing guidelines.
  6. Restrooms and refreshments, such as coffee and water, will not be available during the appointment times.
  7. Extra steps are in place to disinfect high touch areas after every member visit.
  8. Commercial cleaning crews are providing additional attention to commonly-used areas on a nightly basis.
  9. Late appointments will be canceled to ensure we safely serve all scheduled members. Please call 210.442.0100 to reschedule another appointment.

Member Access 24/7 – As always, we offer several ways for you to access your account and to do business with the credit union. We encourage you to complete your transactions through online banking and our mobile banking app, full-service ATMs located at our financial centers, 55,000+ worldwide Allpoint® ATMs, night deposit services, mobile wallet, and VISA® checkout. You may also deposit checks using remote deposit capture.

Learn How to Use Remote Deposit Capture

If you have not already done so, you may consider the convenience of direct deposit.  With direct deposit, you authorize funds to transfer directly into your account.  Your employer’s human resources department or other agency from where you receive income or benefits should be able to assist you with the arrangements – you will need our routing number (314088556) and your full account number.

To provide our members with convenient access to cash early in the crisis, the credit union introduced automatic refunds for up to four out-of-network ATM usage fees per month, which began on April 1, 2020.  As a friendly reminder, this program will expire on May 31; therefore, effective June 1, 2020, standard usage fees on all out-of-network ATMs will apply.

We appreciate the opportunity to serve you throughout this crisis.  We will continue to keep you informed through various channels, including our website, social media, email, and phone. 

Thank you,

The Firstmark Credit Union Team

Federally Insured

For added peace of mind during times of uncertainty, your deposits are insured up to $250,000 per member by the National Credit Union Administration (NCUA) Share Insurance Fund, which has the backing of the full faith and credit of the United States. Credit union members have never lost even a penny of insured savings at a federally-insured credit union. Furthermore, we are one of the few financial institutions in the United States that provides Excess Share Insurance to insure deposits up to $500,000 per member.

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