Smartphone FAQs

General

Do you have a iPhone App?

Yes. You can download it via the AppStoreApp Store

Do you have a Android App?

Yes. You can download it via the Google play.App Store

How much do the Apps cost?

There is no charge to download or use the iPhone or Android App, it is absolutly free of charge, however, mobile phone rates from your wireless provider may still apply.

Which non iPhone/Android mobile devices are supported for Firstmark CU Mobile?

You can access Firstmark CU Mobile from any Internet-enabled mobile phone (such as WAP enabled phones), PalmOne OS device, Pocket PC device or RIM Blackberry device. Note: The devices must have an Internet connection.

PalmOne Handhelds: First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, enter the Firstmark CU Mobile url mobile.firstmarkcu.org in your browser.

RIM Blackberry Devices: You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, enter the Firstmark CU Mobile url mobile.firstmarkcu.org in your browser.

mobile.firstmarkcu.org

Why am I unable to log in using my Blackberry phone?

Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

When I attempt to go to: mobile.firstmarkcu.org, I get an error message on my Blackberry RIM device

You may get the message "Access Denied: Insecure SSL Request." When clicking on "More Info", you may also receive the following message: "Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL that can be modified in your TLS Options. Contact your system administrator with any questions." If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."

How do I know if my phone is web-enabled?

If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.