There is a large database of FAQs located within the Bill Pay system. You can find a majority of answers by clicking the "Help" button located in the upper right-hand side of the Bill Pay screen.
When I log into Online Banking and click the "Bill Pay" button I get the following message.
View Steps To Enable Your Computer
With the maintenance of Bill Pay between 7/12/13-7/15/13, you may have to re-authenticate your computer before you can begin to pay bills using this service.
Paying your bills through Bill Pay is also guaranteed. You will receive confirmation numbers when your payment goes through that assure you that the payment is made. Then you can relax knowing your payment will arrive on time.
If you do not have a password for Online Banking, call (210) 442-0100 to sign up. If you have any problems or questions regarding our Bill Pay system, please call (888) 819-3880 or refer to our Online Bill Pay FAQs within Bill Pay.
This error is experienced when an account has been deactivated due to inactivity. Please call the Credit Union at (210) 342-8484 or (800) 683-1211.
If you have a problem accessing Bill Pay, you may have software on you computer that doesn't allow pop-up windows or blocks pop-up windows.
Turn off the "Pop-Up Blocker" option on their computer, or configure their Pop-Up Blocker to allow Pop-Ups from mcw.sateacherscu.org. This should solve the issue. If you are still experiencing problems, please call (800) 235-8291.
If you were previously logged into Bill Pay and exited the system incorrectly without using the "exit" buttons, you may receive this message.
Wait 15 minutes to allow the system to reset your account. This should solve the issue. If you are still experiencing problems, please call (888) 819-3880.