Equifax Breach - Get The Facts

On September 7, Equifax announced a data breach that occurred between May and July of this year. The hack could potentially affect as many as 143 million U.S. consumers. Firstmark is encouraging members to visit the Equifax website to check if you have been impacted. As a precaution, all members should consider registering with a credit monitoring service to protect credit and personal identifying information.

Equifax has a page dedicated to frequently asked questions (FAQs). Click here for the FAQs.


Start Here
To see if your personal information (social security, birthdates, addresses, credit card numbers and other personal identifying information) has been compromised, click here.

*The site encourages U.S. consumers to provide the last 6 digits of their Social Security number and last name in order to check if the consumer’s personal data was impacted. 

What options are available for protecting personal information?
Equifax is providing free bureau credit monitoring and identify theft protection for one year with TrustID Premier. Learn more about TrustedID Premier.

Members will be prompted to enroll in the complimentary service. Individuals who would like to take advantage of this monitoring product will need to complete the enrollment process by November 21, 2017.

How can Members contact Equifax?
If you have additional questions about your personal data and would like to speak with an Equifax representative, you can call Equifax toll free at 866.447.7559 from 7 a.m. – 1 a.m. EST.

What can Members do now?

  • Be vigilant in reviewing account statements and credit reports
    - Take note of small, but suspicious, charges. Thieves may charge small amounts to see if account holders notice, and if not, they will continue using the card.
  • Report any unauthorized activity on their accounts to Firstmark Credit Union or other financial institutions
  • Monitor your personal information
  • Obtain a free copy of your credit report from the three major credit bureaus: Equifax, Experian and TransUnion. These are available at annualcreditreport.com
  • Members should contact the local law enforcement agency if you believe your information has been used in some way

Tips to protect your identity

  • Create strong passwords and update them frequently
  • Include upper- and lower-case letters, numbers and symbols (@!*%$)
  • Avoid using information that is easy to find or guess—such as mother’s maiden name, high school attended, etc.
  • Avoid oversharing of personal  information on social networks
  • Keep personal and financial documents secure
  • Use the two-factor authentication for added security
  • Monitor credit reports regularly