learn to be great.
In-depth new hire orientation, service skills training and product knowledge education-that's just for starters. At Firstmark Credit Union, your professional development is our first order of business. Learning and Development is gained through on the job experience, mentoring, and formal learning programs.
From performance reviews. an On-the-job-Training checklist, and instructions
on everything from Credit Union practices to management skills-the tools
for success are at your disposal. Take Advanatage of our generous educational
assistance program, available to full- and part-time employees, to earn
that important degree or to take continuing education. Reach all of
your goals and learn to be great!
Read below to learn how you can maximize your potential at Firstmark Credit Union!
Formal Learning Programs
Firstmark Credit Union's strong belief of promoting from within is based on skills and knowledge gained throughout your career at the Credit Union. To help get you started, Firstmark Credit Union provides a full service learning and development department that offers 6 weeks of core technical and soft skills training. Instructor led courses include Teller, New Accounts, Lending, Product Knowledge, Service, and Sales classes. As you progress through your career, Firstmark Credit Union is committed to your career development by offering advanced courses such as Sr. Teller, Advanced Lending, and IRA training.
Career Advising
Our learning and development staff provides valuable career counseling,
planning, and learning resources to help employees make the best career
decisions at Firstmark Credit Union. Career Counseling uses assessment
tools such as the Strong Interest Inventory to help employees learn
about their career interests and preferences. Upon completion of the
assessment, the learning and development counselor will help guide the
employee to accomplish his/her career goals at Firstmark Credit Union.
Steps to Success
Firstmark Credit Union's certification program provides you with the "roadmap" to your success. This voluntary program provides the training tools, technical skills, and soft skills required to become "Certified" in your position. This 12 month program rewards your commitment with bonuses and recognition.
Learning Library
Firstmark Credit Union is committed to your on-going development needs by offering a training library filled with videos, books, and reference manuals. Topics range from basic credit union knowledge, professional etiquette, personal finance, sales, and leadership skills
Walk-a-Day in My Shoes
Whether you have your eye on a new position, or just want to better understand how another department works, you'll have the chance to walk a day in another employee's shoes. It's a great way to "try on" a new position, build skills, advance knowledge, and identify career paths you may be interested in pursuing.
Education Assistance
Committed to supporting and encouraging your professional development, Firstmark Credit Union has created a unique educational assistance program. First, while many companies only provide assistance to full-time employees, we provide reimbursement to both full- and part-time staff. Secondly, the longer you remain with Firstmark Credit Union, the greater your reimbursement dollar amount will be.
Leadership Training Program
Employees meeting certain criteria are nominated for the Program by their managers. They are then interviewed and selected, by the CFO and COO. Once selected they begin a 12-month training program where they rotate through various departments. This allows them to gain first-hand knowledge of all areas of the Credit Union. They are assigned specific tasks and projects, similar to an internship, to demonstrate and practice their leanings.
Mentoring Program
Unlike any other, Firstmark Credit Union’s Mentor Program focuses on building valuable and enduring relationships. As an employee, you will be able to select mentor based upon your learning goals. Whether you meet with your mentor on a regular basis, correspond through emails, meet for lunch, or find other ways, the assistance and direction from a well-respected mentor can be an invaluable supplement to a mentee's learning and development. A good relationship with a supportive, active mentor can contribute significantly to an employee's career development, satisfaction, and success at Firstmark Credit Union.
Leadership Development
Firstmark Credit Union's strong belief of promoting from within is
based on skills and knowledge gained throughout your career at the Credit
Union. Our Leadership Development Model is designed specifically for
supervisors and managers to help them further develop in their current
positions. Most courses are taught by various HR staff members and outside
facilitators. A variety of topics are covered including behavioral interviewing,
employment law, performance management, corrective discipline, and workplace
harassment.