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ePayment - FAQs
General Information | ePayment
Pricing | Login Instructions | Access Problems
Watch A Video Demonstration of ePayment Online Bill Pay
A Quick and Easy Guide to ePayment Online Bill Pay
ePAYMENT
INFORMATION
FAST!
You can be enrolled and making your first payment in less than five
minutes! Just follow the few simple steps outlined below and you’ll
be ready to go in no time.
CONVENIENT!
Whether you work from a laptop, have your computer at home, school,
or work, paying bills online will make your life a lot easier. You’ll
have more time to do the things you want when you don’t have
to remember to buy stamps, fill out your bills by hand and put them
in the mailbox on the right date. With ePayment, simply set up your
bills one time and then paying them each month is a breeze.
GUARANTEED!
Paying your bills through ePayment is also guaranteed. You will
receive confirmation numbers when your payment goes through that
assure you that the payment is made. Then you can relax knowing
your payment will arrive on time.
If you do not have a password for
eDirect Online Banking, call (210) 442-0100 to sign up. If you have
any problems or questions regarding our ePayment Online Bill Pay
system, please call (800) 235-8291 or refer to our online ePayment
FAQs within ePayment Online Bill Pay.
PRICING
GET
AN INTRODUCTORY PERIOD AT NO CHARGE!
Members trying ePayment for the first time, will receive the
first three, consecutive months at no charge. Sign up today and
give this new service a try. Your three month introductory period
begins when you sign on.
ePAYMENT
PRICING
The ePayment monthly charge starts out at $4.95 per month. Members
can reduce the monthly fee or even pay no charge at all by using
certain Firstmark Credit Union products and services. Review the
chart below to see which of the Credit Union’s products allow
you to save or waive the ePayment fee. The fee is deducted on the
10th day of the following month (or next business day in the event
of a holiday or weekend).
| Eligible
Products/Services |
Monthly
Discount Amount |
Cost
to Member (Single Services) |
| Home Equity |
$4.95 |
No Charge |
| Premier
Club Checking Account |
$4.95 |
No
Charge |
| Direct Deposit to Savings
or Checking Account |
$4.95 |
No Charge |
MasterCard®
or VISA®
(with balance) |
$2.00 |
$2.95 |
| Consumer Loan (with
balance) |
$2.00 |
$2.95 |
| MasterMoney®
Card* (Debit) |
$1.00 |
$3.95 |
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NOTE: Rates and terms are
subject to change. $4.95 is the maximum eligible discount
that will be allowed in order to receive ePayment services
at No Charge. Only one Firstmark Credit Union account
per member number is eligible to receive ePayment services
for No Charge. You must have a Firstmark Credit Union
checking account to qualify for the use of Bill Pay
services. You may not use a Savings, Money Market Checking,
Kid$Club, or Axess Teen account with Bill Payment. Eligible
discounts are subject to additional qualifications.
* Active in the last six
months.
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LOGIN
INSTRUCTIONS
- You must have a password for eDirect in order
to access ePayment Online Bill Pay.
- Sign on to eDirect Online Banking at https://mcw.sateacherscu.org/cgi-bin/mcw000.cgi?MCWSTART
- Select the purple ePayment Online Bill Pay
button - found on the left-hand side of the screen.
- Payments can be set up for a one-time payment,
recurring payment, you can schedule the payment for the future
or to pay now.
- Be sure to look at the number of days needed
to make the payment anywhere from 2 days to 8 days. The date you
choose to make the payment is the date the money will be withdrawn
from your account NOT the day the payment will be credited. If
you have a payment due on the 10th of the month and it indicates
"5" days, you must schedule it for the 5th of the month
in order for the payment to be guaranteed.
- When scheduling your payment for "now",
you must have the money in the account, overdraft protection and
member privilege will not work for same day payment. They will
work if available for future payments.
- The first thing you want to do is set up
your payees
- Click "payments" tab
- Click "payees" tab -
you will have two options – pick from a list of payees
or add your own payees (we recommend that you add your own
payees to make sure you are sending your money to the correct
payment center)
- You will need the following information
for each payee (bill you want paid)
- Name of company/person
- Nickname that you want to
use to remember what bill is for
- Address including city, state,
zip code & phone number
- Name on account of the bill
you are paying
- Account number of the bill
you want to pay
- The information that you provide will be
verified. Some companies are already in our bill pay system and
are quickly confirmed, others may take longer to confirm.
- Once your payees have been set up, you can
schedule your payments, either by clicking on single payment or
multiple payments.
- If you make a payment for the same day and
press submit, you CANNOT stop that payment from being processed.
If you schedule a future payment and decide to change it, you
can change it up until the day you scheduled it for payment.
- If you have any questions regarding our ePayment
Online Bill Pay system, please call (800) 235-8291
ACCESS PROBLEMS
There is a large database of FAQs located within the ePayment Online Bill Pay system. You can find a majority of answers by clicking the "Help" button located in the upper right-hand side of the ePayment Online Bill Pay screen.
Problem - When I try to access ePayment, I get an error that reads "Single Sign-On Error (SSO Error)" or "Whisper Error - Error encountered with Bill Payment."
Solution
This error is experienced when an account has been deactivated due to inactivity. Please call the Credit Union at (210) 342-8484 or (800) 683-1211.
Problem - I am unable to access ePayment Online Bill Pay.
If you have a problem accessing ePayment Online Bill Pay, you may have software on you computer that doesn't allow pop-up windows or blocks pop-up windows.
Solution
Turn off the "Pop-Up Blocker" option on their computer, or configure their Pop-Up Blocker to allow Pop-Ups from mcw.sateacherscu.org. This should solve the issue. If you are still experiencing problems, please call (800) 235-8291.
Problem - I get the message "The bill payment system is currently unavailable" and "The system is currently unavailable. Please try again later".
If you were previously logged into ePayment Online Bill Pay and exited the system incorrectly without using the "exit" buttons, you may receive this message.
Solution
Wait 15 minutes to allow the system to reset your account. This should solve the issue. If you are still experiencing problems, please call (800) 235-8291.
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