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Making ATM Security Your Business
Keep Your Card Secure
Security At Drive-Up ATMs
Security At Walk-Up ATMs
Electronic banking at ATMs is
a fast, convenient way to withdraw cash, make deposits; check account
balances, transfer funds and more. If you use ATMs to conduct financial
transactions, you must make security a priority. Here are some important
steps you can take to make ATM security your business. If you have
questions about ATM security, please give us a call at (210) 342-8484.
If you need to report a lost or stolen ATM card after the credit
union has closed please call the ATM Hotline (210) 366-2255 or
Toll Free (888) 683-1211. Please also notify the credit union
on the next business day when reporting a lost or stolen ATM card.
Keep Your
Card Secure
Treat your ATM card like cash
Always keep your card in a safe place.
Keep your "secret code" a secret.
Your ATM card will work only with your personal identification number
(PIN). When choosing your PIN, don't use dates of birth, parts of
your social security number, addresses or phone numbers. Memorize
your code. Never write it on your card or store it with the card.
Never tell your code to anyone. And never let someone else enter
your codes for you.
Take your receipt with you. Do not leave
it at or near the ATM.
A receipt is issued every time you make an ATM transaction. Verify
each transaction by checking the receipts against your monthly account
statements to guard against ATM fraud.
Do not give out any information about your ATM
card over the telephone. No one needs to know your secret code.
Not even your financial institution.
Report a lost or stolen card at once. Promptly
report a lost or stolen card to reduce the chance that it will be
used improperly. You will be issued a replacement card for a fee
of $3.00.
Security
At Drive-Up ATMs
Keep the doors locked, windows up and engine
running at all times when waiting in line at a drive-up ATM.
When possible, leave enough room between cars
to allow for a quick exit should it become necessary.
If an ATM is obstructed from view or poorly
lit, go to another ATM. If possible, report the problem to the financial
institution that operates the ATM.
Before rolling down the window to use an ATM,
observe the entire surrounding area. If anyone or anything appears
to be suspicious, drive away at once.
Minimize time spent at the ATM by having your
card out and ready to use. Once your transaction is completed, take
your money, card and receipt and immediately drive away from the
terminal. While conducting a transaction, if anyone or anything
appears suspicious, cancel your transaction and leave immediately.
If anyone follows you after making your ATM
transaction, go immediately to a crowded, well-lit area and call
the police.
Security
At Walk-Up ATMs
Always observe your surroundings before conducting
an ATM transaction. If you drive to an ATM, park as close as possible
to the terminal. Observe the entire area from the safety of your
car before getting out. If anyone or anything appears to be suspicious,
leave the area at once.
If an ATM is obstructed from view or poorly
lit, go to another ATM. If possible, report the problem to the financial
institution that operates the ATM.
It's a good idea to take a companion along when
using an ATM, especially at night.
Minimize time spent at the ATM by having you
card out and ready to use. Do not let anyone see how much money
you withdrew and never count your money while at the ATM. Never
allow a stranger to assist you in conducting an ATM transaction
even if you have trouble or if your card is stuck.
Stand between the ATM and anyone waiting to
use the terminal so that others cannot see your secret code or transaction
amount. Once you have completed your transaction, take your money,
card, and receipt and immediately move away from the terminal.
If you see anyone or anything suspicious while
conducting a transaction, cancel your transaction and leave immediately.
If anyone follows you after making an ATM transaction, go immediately
to a crowded, well-lit area and call the police.
Look for possible fraudulent devices attached
to the ATM. If the ATM looks different or appears to have any attachments
over the card slot or PIN pad, do not use the ATM and if possible,
contact the financial institution.
Following these guidelines can improve your
security whenever you use an ATM. If you have questions about ATM
security, please give us a call at (210) 342-8484.
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